Service Administrator

Under general supervision, responsible for managing various operations of the service team while supporting the accounting and operations group with various projects and tasks.

Essential Duties and Responsibilities

· Work with the Service Scheduling Manager on schedule setup

· Work with the service team and shipping/receiving to get parts to customer sites as needed

· Schedule start up activities and coordinate subs schedules for projects

· Notify sales, accounting, and management or service call status, challenges, issues and project completion timelines

· Provide documentation and reporting on service calls

· Update scheduling software for our staff and for our subcontractors

· Create quotes and invoicing for service-related activities

· Enter upcoming service activities into scheduling software

· Manage rental equipment for upcoming service calls

· Coordinate travel arrangements for our crew members including flights, hotel rooms, and rental cars

· Assist Service Scheduling Manager on parts readiness for local service team

· Assist with local inventory for service parts

· Document any company expenses and timely submission of expense reports

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required; effectively communicates with customers and subcontractors via telephone and email, intelligent, personable, quick learner, a strong work ethic, effective problem-solver, goal-oriented, team player, adaptable, organized, possess a positive and professional attitude, and has the ability to multi-task and be persistent. Must be able to type 40-50 wpm. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s Degree in related field and two years field experience is required; or equivalent combination of education and experience. Previous construction or trade experience is beneficial. Computer knowledge in the Microsoft suite of products, effective time management skills, math skills, and two years of construction experience are preferred. Knowledge of HVAC and other equipment is a plus.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear, and reach with hands and arms. The employee must be able to sit frequently. Employee is occasionally required to stand, walk, stoop, kneel, and crouch. Minimal travel may also be required for this position. Working long hours, including occasional weekend and holiday hours may be expected at times.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Work Location: In person

Salary : $40,000 - $50,000