What are the responsibilities and job description for the IT Technician position at Accudyn Products Inc.?
Overview
We are seeking a skilled IT Technician to join our dynamic team. The ideal candidate will possess a strong background in technical support and network management, with a focus on providing exceptional customer service. As an IT Technician, you will be responsible for maintaining and troubleshooting various IT systems, ensuring that all hardware and software operate efficiently. Your expertise will help support our organization's technology needs and enhance overall productivity.
Responsibilities
- Provide help desk support to end-users, addressing technical issues related to hardware and software.
- Manage and maintain Local Area Network (LAN) infrastructure, ensuring connectivity and performance.
- Configure and troubleshoot firewalls to secure network access.
- Install, configure, and update operating systems on desktops and laptops.
- Offer desktop support for Windows-based systems, assisting users with software installations and updates.
- Coordinate with vendors to ensure adequate support and replacement of faulty parts and services.
- Communicate effectively with team members and end-users to resolve issues promptly.
- Document all technical procedures and user interactions in a clear and organized manner.
- Collaborate with other IT staff to implement new technologies and improve existing systems.
Experience
- Associate degree in Computer Science, an equivalent trade school program, an accredited computer training course, or 1 or more years of relevant experience.
- Proven experience in an IT support role, preferably as an IT Technician or similar position.
- Strong knowledge of LAN management principles and practices.
- Familiarity with firewall configurations and security protocols.
- Experience with VPN setup and troubleshooting.
- Proficiency in various operating systems, particularly Windows environments.
- Excellent customer service skills, with the ability to communicate technical information clearly to non-technical users.
- Prior experience in desktop support is highly desirable.
Overtime & Travel Requirements:
- Periodic overnight travel may be required for trade shows and training seminars.
- Must be able to fly on commercial airlines domestically and internationally.
- Travel to Mexico and Costa Rica locations may be required for large-scale IT project rollouts.
Join us as we strive to enhance our IT capabilities while providing outstanding service to our users!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
Ability to Commute:
- Erie, PA 16506 (Required)
Work Location: In person
Salary : $18 - $20
