What are the responsibilities and job description for the Service Coordinator position at Acculevel Inc.?
Acculevel Inc.
About Us:
We are a growing company seeking a highly organized and customer-focused Service Scheduler to join our team. As a Service Scheduler, you will be the primary point of contact for our customers, responsible for scheduling service appointments for our skilled technicians. You will play a vital role in ensuring customer satisfaction and the smooth operation of our service department.
Key Responsibilities:
- Answer incoming calls and emails from customers requesting service appointments.
- Proactively reach out to customers to schedule or confirm appointments.
- Efficiently schedule appointments based on technician availability, customer needs, and service area.
- Optimize technician schedules to maximize efficiency and minimize travel time.
- Maintain accurate and up-to-date records of appointments, customer information, and service history in our scheduling system.
- Confirm appointments with customers and provide necessary information, such as appointment time, technician details, and estimated arrival window.
- Handle customer inquiries, resolve scheduling conflicts, and address any concerns with professionalism and empathy.
- Communicate effectively with technicians, providing them with necessary information about scheduled appointments
- Follow up with customers after service appointments to ensure satisfaction and address any feedback.
- Collaborate with other departments, such as sales and parts, to ensure seamless service delivery.
- Identify and escalate any complex or unusual scheduling issues to the appropriate supervisor.
- Contribute to process improvements and suggest ways to enhance the customer experience.
Requirements:
- High school diploma or equivalent required; some college preferred.
- Proven experience in customer service, scheduling, or a related field.
- Excellent communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using scheduling software and CRM systems.
- Strong problem-solving and decision-making skills.
- Ability to work independently and as part of a team.
- Positive attitude and a commitment to providing exceptional customer service.
- Ability to remain calm and professional under pressure.
