What are the responsibilities and job description for the Call Center Customer Service Representative position at Acculevel?
Call Center Representative
Direct to Hire
Rossville, IN
Job Summary: We are seeking a friendly and efficient Call Center Representative to join our growing team. The role involves handling customer calls, answering inquiries, resolving issues, and providing information about our products and services.
Key Responsibilities:
- Answer incoming customer calls and address their needs.
- Provide accurate information about products and services.
- Resolve customer issues or escalate complex problems.
- Document call details and follow up as needed.
- Maintain a positive and professional attitude at all times.
Qualifications:
- High school diploma or equivalent.
- Strong communication and problem-solving skills.
- Basic computer skills and ability to use call center software.
- Previous customer service experience is a plus but not required.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Evening shift
Work Location: In person
