What are the responsibilities and job description for the Project Manager position at Accupac?
Basic Job Functions:
The Project Manager is responsible to ensure that Accupac, Inc. is providing its
Customers with the best possible service in meeting their contract manufacturing and packaging needs. They must work with their Customers and the other areas of the company to see projects are completed on time, with the correct quantity, and within Customer specifications. This position is also responsible to be the main communications link between the Customer and Accupac. Finally, the Project Manager is responsible for higher level planning and management of new Projects at Accupac.
Essential Functions of the Job:
Must have detailed knowledge of all aspects of their Customer?s business.
Maintain Follow-Up files on all Customer Service issues relating to their customers.
Administer all systems aspects of their Customer?s projects including entering of Sales Orders, Part Numbers, Bills of Materials, Formula, Pricing, etc.
Communicate Customer requirements to the rest of the organization via email, written communication, and pre, prior, and post production meetings.
Keep the Manager of Customer Support up to date on progress of their accounts.
Issue a bi-weekly summary report to their Customers outlining the status of their orders.
Follow-up on all materials needed to produce their Customer?s orders to support Production.
Control Customer projects from order origination to final approval and shipment per Customer specifications.
Communicate Customer priorities to the Scheduling Group.
Work with Quality Assurance Group to ensure products are being made to Customer specification.
Direct Materials Group in dispositioning excess and obsolete materials.
Report monthly on orders completed, non conformances, materials not on B.O.M. or S.O., QA issues, visitors, customer specialty data, accomplishments and initiatives.
Report at weekly Project Summary Meeting on status of their accounts.
Maintenance of Customer files.
Research and solve Customer Service problems, proactively initiate assistance, when necessary, and track progress until final resolution is achieved.
Evaluate, initiate and conduct and follow-up on meetings with Customers and within Accupac.
Develop and distribute Job Orders describing Customer projects for the rest of the organization.
Make sure that all inventory, quality and procedural requirements for production have been met the Wednesday before production.
Conduct Conference Calls with Customers, summarize, and follow-up.
The Project Manager should exercise good judgment in resolving issues which arise as a part of day to day interaction with internal and external customers.
Responsible for maintaining Accupac?s meeting of Customer measurements.
Perform other duties as assigned.
