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CUSTOMER SERVICE REP - 2nd SHIFT - 2P TO 10P - TUES-SAT

Accurate Courier Services
Cincinnati, OH Full Time
POSTED ON 2/23/2025
AVAILABLE BEFORE 5/19/2025

Job Description

Job Description

Salary : $17.00

Join the Accurate Courier Services Team : Where Your Skills Make a Difference!

Who We Are :

At Accurate Courier Services , were not just a team; were a family with a mission! As a national leader in Medical Courier services , we partner with the largest health networks across the country to deliver life-saving logistics with precision and care. Our Cincinnati hub is growing fast, and we need dynamic, professional-minded Customer Service Representatives to join us.

When you join our team, youll be working with industry giants in healthcare , supported by colleagues who value your expertise and commitment to excellence. Plus, with limitless growth opportunities , youre not just landing a jobyoure building a career!

What Youll Be Doing (And loving) :

As a Customer Service Representative , your day will fly by as you :

  • Answer client calls with a smile (yes, they can hear it!) to take orders and provide updates.
  • Review and process tickets for Routed and On-Demand medical deliveries.
  • Solve customer concerns with grace and escalate to your super-supportive Supervisor when needed.
  • Perform Quality Assurance checks to ensure couriers are keeping patients happy and healthy.
  • Keep things professional, positive, and proactive in every interaction.

What Makes You Shine (a.k.a. Responsibilities) :

  • Be the calm voice in the storm, handling customer requests promptly and thoroughly.
  • Rock your phone skillsanswering calls with a smile is non-negotiable!
  • Gather, document, and track customer interactions with efficiency and accuracy.
  • Spot opportunities to improve processes and enhance the customer experience.
  • Collaborate with all departments like a pro to relay and implement directions.
  • Bring your computer skills to the table, especially with Excel.
  • Embrace a weekend rotationwe all chip in to keep things running!
  • What You Bring to the Table :

  • High School diploma or GED ? Check!
  • At least 1 year of Customer Service experience ? Even better!
  • Skills that make you a star :
  • Integrity and a commitment to top-notch service.

  • Quick thinking to assess situations and take action.
  • Crystal-clear communication, both spoken and written.
  • A knack for solving problems over the phone.
  • Flexibility to work overtime if needed.
  • Your Schedule :

  • Full-Time Shift : 2 : 00 PM - 10 : 00 PM
  • Weekend Love : One weekend day shift per week (6 : 00 AM-2 : 00 PM or 2 : 00 PM-10 : 00 PM), with one weekday and one weekend day off.
  • Why Youll Love Working Here :

  • Competitive pay at $17.00 / hour .
  • Work at our Cincinnati location (sorry, this ones not remote).
  • Be part of a drug-free, felony-free work environment .
  • We prioritize safetybecause we care about you as much as we care about our customers!
  • Ready to join a team that values your passion, skills, and positivity? Apply today and be part of a mission that truly matters!

    Salary : $17

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