What are the responsibilities and job description for the Customer Success Manager position at Accurate Fulfillment?
Job Posting: Customer Success Manager
At Accurate Fulfillment, we are committed to optimizing supply chains and helping businesses grow. With a near 100% accuracy rate in order fulfillment and timely shipping, we ensure that our clients receive exceptional service. We are a fast-growing 3PL startup looking for motivated individuals to join our dynamic team.
We are currently seeking a Customer Success Manager to build long-lasting, trust-based relationships with our customers and help deliver a top-tier experience.
Responsibilities:
- Oversee a portfolio of customer accounts and act as the lead point of contact for account management.
- Address customer queries, handle escalations, and provide solutions to any challenges that arise.
- Build strong relationships with customers to enhance their experience with our services.
- Manage the entire inventory process, including receiving and inspecting inventory, tracking arrivals, and maintaining records.
- Facilitate the picking and packing process, ensuring accurate, timely order fulfillment, quality assurance checks, and proper shipping label creation.
- Contribute to day-to-day operations to ensure smooth and efficient processes.
Skills & Qualifications:
- Proven ability to manage multiple responsibilities with attention to detail.
- Strong relationship-building skills to keep customers satisfied and engaged.
- Excellent problem-solving skills with a creative, solution-driven approach.
- Ability to adapt quickly to change in a fast-paced startup environment.
- Strong verbal and written communication abilities.
- To prove your attention to detail, please use "Hawk-Eye" as the subject line for your resume email.
- Willingness to take a hands-on approach and go the extra mile to get the job done.
Candidate Preferences:
- High School diploma required, Bachelor's degree preferred.
- Must be able to work scheduled shifts, including overtime and weekends if needed.
- Physical requirements: able to stand, walk, bend, lift up to 50 lbs., and perform tasks for 8-10 hour shifts.
- Proficiency in MS Office-Suite, email, and the ability to learn WMS systems.
- Must be flexible, reliable, and consistently arrive on time.
At Accurate Fulfillment, we value diverse experiences and skills, and we encourage individuals from all backgrounds to apply. If your qualifications closely match this position, we welcome your application. Join us and contribute to shaping an exciting and innovative
company!
Company Website: https://accuratefulfillment.com/
Email your resume at faiz@accuratefulfillment.com