Service Engineering Training Instructor

Give hope. Give health. Make your mark in the fight against cancer.

At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world.

Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.

Job Description

SUMMARY:

The Technical Training Instructor provides technical training for field service engineers and others who install, maintain, and repair systems sold by Accuray Incorporated and its distributors worldwide.

REPORTING TO/DEPARTMENT:

Reports to the Manager, Global Service Training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•Develop and deliver industry leading Technical Training to Field Service Engineers, International Distributors, Technical Support Staff, Biomedical Engineers, Installation Engineers, Physicists, and Clients on the maintenance of Accuray products utilizing Performance Based Equipment Training to include Instructor-Led Training and eLearning

•May require off-shift hours to access Test Cells

•Conduct classroom training at Accuray, Accuray affiliated partners, customer sites, or synchronous remote e-learning

•Course Design and Development requires proficiency with the MS Office Suite and a solid foundation of adult learning principles. Candidate will develop Learning/Performance Objectives, training modules, and lab exercises based on needs analyses

•Develop cross-functional rapport and relationships with Engineering, Tech Support, Field Service and Manufacturing. Provide feedback & support for product development for the training department

•Course content will include safety, some installation techniques, system integration and control, start-up/shutdown, operations, software, diagnostic troubleshooting, and corrective and preventive maintenance. This includes the use of reference documentation such as manuals, schematics, work instructions, and service bulletins

•Administers written and practical exams; Writes performance evaluations assessing trainees' performance

•Perform preventative service maintenance for the upkeep and upgrade of their allocated systems

QUALIFICATIONS:

Preferred and Highly Desired:

•Knowledge of Unix/Linux, analytic troubleshooting, linear accelerators, medical terminology and medical capital equipment is a plus

•Knowledge of curriculum development tools and techniques.

•Experience working within a highly regulated environment.

Required:

•Bachelor’s degree in engineering (or equivalent field or training experience)•3 to 5 years experience in corporate technical training

Strong work ethic with the ability to work both independently and on a highly cohesive team

•Works under general supervision

•Strong presentation, facilitation, interpersonal and communication skills

•Strong writing skills

•Excellent organizational and planning skills

•Personal characteristics include: team-oriented, personable, inquisitive, energetic, flexible and poised

•Electronic, robotic, mechanical, computer,and networking skills required

•May require periodic travel to support business needs.

To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.

EEO Statement

At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans.