What are the responsibilities and job description for the Change Communications Lead position at Accuro?
Business Title: Change Communications Lead
Location: Raleigh, NC (100% Remote Job)
Job Type: 9 months contract
*** REMOTE POSITION - East Coast Hours ***
Job Responsibilities:
- Create actionable communications approach, utilising the IBP Transformation narrative and stakeholder mapping to manage and monitor programme stakeholders
- Develop holistic local engagement and communications plan with relevant stakeholders
- Provide updates and feeds into global engagement plan as required
- Own and maintain local engagement plan with market leads and local team
- Scoping and advising on appropriate communications channels locally
- Customize global communications (e.g. monthly communications pack)
- In parallel with the global IBP Transformation communications team, develop communication material / content as required
- Engagement coaching/ counselling of teams on the ground, with global support
- Feed into formal and informal employee listening points; share feedback on the ground (e.g. hot topics, perceptions etc) to help drive action
- Facilitate and support key local market briefing events or initiatives
- Produce written communication materials (various mechanisms as required)
- Conduct high level change impact assessment
- Conduct/refine detailed change impact assessments
- Create actionable change management approach, utilizing the CLIENT Change Methodology and toolkit
- Define local change action plans and drive changes through to execution (with support from global change as required)
- Define / input into initial personas and journey maps as needed
- Define / refine change network requirements
- Mobilize and manage change network in North America
- Identify, initiate and deliver key change interventions as required to help embed and ensure change can be sustained
- Work closely with training / capability lead/s to align change interventions
- Embed/ execute change readiness assessments (closely linked with employee listening)
- Align training with capability leads to ensure a smooth learning transition and sustained adoption
- Facilitate connection with parallel key initiatives in the US, ensuring a co-ordinated approach to contribute to a positive user experience (Examples: Trade Investment Management (TIM), Financial Planning and Analytics (FP&A) and others as required
- Compile communications/ change lessons learned and observations for each key phase to provide learning into future phases
Skills & Experience Required:
- Bachelor's degree in relevant field
- 7-9 years experience playing a key role in complex change initiatives or large-scale implementations with a combined focus on communication
- Certification in Change Management beneficial but not required
- Experience collaborating and interacting with leaders at multiple levels
- Experience with/ exposure to variety of change and communication methodologies / mechanisms
- Creative thinker with a performance mindset; able to make decisions and provide guidance
