Client Relations Specialist

Join Our Team!

Real Res is growing, and we're looking for a dedicated Client Relations Specialist to join our dynamic team! This is a non-customer-facing role—no cold calls, no difficult customers. Instead, you’ll focus on fostering positive relationships with clients through email, chat, and phone communication in a professional and supportive environment.

About Real Res
Real Res is a trusted provider of Municipal Lien Searches and HOA Estoppel Searches nationwide. With over 20 years of experience, we are committed to delivering accuracy, responsiveness, transparent pricing, and social responsibility. Our mission is to empower title professionals by simplifying the title search process. Learn more at www.realres.com.

Our Culture
At Real Res, we create a workplace where employees feel valued, supported, and inspired. Our culture emphasizes respect, personal and professional growth, and a positive work environment. We celebrate successes, foster collaboration, and keep things fun with theme parties, holiday events, company outings, volunteer opportunities, and office celebrations.

Essential Duties:

• Client Relationship Management: Foster trust-based relationships with clients, understanding their needs and preferences.
• Client Communication: Respond to client inquiries professionally via email, chat, and phone.
• Issue Resolution: Address and resolve client issues while collaborating with relevant departments.
• Client Onboarding: Facilitate smooth onboarding for new clients and provide necessary assistance.
• Client Feedback: Gather feedback to improve services and enhance the client experience.
• Documentation: Maintain accurate client records in our system.
• Client Education: Educate clients on services, updates, and resources available.

Qualifications:

To succeed in this role, you should have:

• A high school diploma or GED and previous customer service experience.
• The ability to pass our pre-employment assessment.
• Excellent communication and interpersonal skills.
• Proficiency in navigating computer systems and comfortable using dual monitors.
• Fast typing skills (administrative experience is a plus).
• A reliable work ethic with strong attendance.
• Detail-oriented with strong time management, critical thinking, and problem-solving skills.
• The ability to work independently with minimal supervision.

What We Offer: At Real Res, we value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. Our benefits include:

• Starting Pay: $19 per hour.
• Schedule: Monday – Friday (8:30 am – 5:00 pm) with a 45-minute paid lunch, equating to an additional $1.19 per hour. After 6 months, you may apply for a hybrid schedule (three days in the office, two days remote).
• Medical, Dental, and Vision Insurance: We cover the basic plans for essential health services.
• Life and AD&D Insurance: Coverage equivalent to twice your annual salary.
• Paid Holidays and Unlimited Discretionary Time Off: Generous time off to recharge and spend with loved ones.
• Front-Loaded Sick Time: Access your sick time when needed.
• Paid Long-Term Disability: Coverage for long-term health challenges.
• Paid Maternity/Paternity Leave: Support for new parents.
• Bereavement Leave and Jury Duty: Time off to handle life's inevitable events.
• 401(k) with Company Match: Plan for your future with our retirement savings program.
• And More: Additional benefits to enhance your overall experience with us.

Join us and be part of a team that values your growth and success!

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $19