What are the responsibilities and job description for the Business Development Executive position at ACD Direct?

Job Description

Salary : What do we do?

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit and commercial clients for over 20 years. ACDs heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale support resources and products to support our clients business objectives. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity. We also support large commercial clients by providing agents to answer help-desk service calls. For 2025, we have a focus on increasing our commercial and government client base.

Limitations :

Due to our current state contracts, we are unable to hire INTERNATIONALLY and in these states at this time : CT, MA, DE, DC, NJ, NY, CA, OR, WV, MT, MN, AL, AR, ID, WY, WA, AK, HI, PR

All applicants applying from these states or internationally unfortunately cannot be considered.

What will you do?

The primary role of the Business Development Executive is to prospect, pitch, and contract new clients. Business Development Executives work with mid and senior level management, our marketing partner and technical staff. Strategic planning is a key part of this job description since it is the Business Development Executives responsibility to develop the pipeline of new business coming into the company, referrals and via direct marketing lead generation. This requires a thorough knowledge of the contact center market, the solutions / services the company can provide, and of the companys competitors. Current strong relationships with organizations who need / use contact centers is required.

Responsibilities

Meet potential clients by growing, maintaining, and leveraging your network.
Identify potential clients, and the decision makers within the client organization.
Research and build relationships with new clients.
Set up meetings between client decision makers and companys practice leaders / Principals.
Plan approaches and pitches.
Work with team to develop proposals that speaks to the clients needs, concerns, and objectives.
Participate in pricing the solution / service.
Handle objections by clarifying, emphasizing agreements and working through differences to a

positive conclusion.

Present to and consult with mid and senior level management on business trends with a view to

developing new services, products, and distribution channels.

Identify opportunities for campaigns, services, and distribution channels that will lead to an

increase in sales.

Using knowledge of the market and competitors, identify and develop the companys unique selling propositions and differentiators.

Ensure that data is accurately entered and managed within the companys CRM including weekly progress reports, etc.

Track, record and forecast sales targets and ensure they are met by the team.

What does it take?

Bachelors Degree in Business or Communications preferred.

4 years experience in sales and marketing - call / contact center environment preferred

Current network of prospects and industry relationships

Experience in high level customer service is required.

Proven experience in negotiation tactics and ability to close sales

Solid work ethic and a drive to deliver results

Outstanding communication and interpersonal skills.

Experience managing a sales team to ensure KPIs are met / exceeded

How will we support you?

Salary :

60k-65k / yr (DOE)

Ongoing Commission Structure

Remote Work No commute time to the office

Equipment Provided :

Laptop

Headset

Monthly Cell Phone Stipend

Monthly Internet Stipend

Benefits :

Medical / Vision and Dental Insurance

Flexible Spending Account / Health Savings Account

Personal Accident Insurance (similar to Aflac)

401(k) / Roth with matching

PTO based upon length of employment after 3 months

Employee Assistance Services offered through Optum EAP

Team Environment The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years.

ACD Direct, Inc. is an equal opportunity employer and values diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law.

remote work

Salary : $60,000 - $65,000

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