What are the responsibilities and job description for the Customer Solutions Representative position at Ace Advanedge?
At our company, we specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development. Our Customer Solutions Representative continue to be the point of contact for our customer accounts. They initiate, maintain, and sustain relationships with each of our customers to bolster ROI and revenue.
Internally, we focus on the growth and development of our Customer Solutions Representatives. Since the growth we have seen over the last few months, we are seeking someone who can start with us at entry level but is invested in the long-term benefits of organic growth with a company. If you have a student mentality, the drive to grow from the entry level, and are passionate about working with others, this job is for you!
Customer Solutions Representative Responsibilities:
- Execute engagement strategy, connect with potential customer accounts and educate them on their product inquiry and the added benefits of services
- Be a product expert to provide consistent and straightforward customer service
- Negotiate inquiries with precision, while overturning any additional customer objections
- Participate and engage in ongoing in-house training and development with other Customer Solutions Representatives
- Eagerly assist in additional professional tasks and enthusiastically accept challenges
Customer Solutions Representative Skills:
- A High School Diploma or equivalent
- Experience in customer service, sales, retail, or related field is highly encouraged
- Exemplary communication skills and negotiation tactics
- Impeccable time management skills and the ability to adapt to many situations
- Discipline to self-dedication to constant learning and improvement
- The ability to thrive in a fast-paced environment
- Approachable, friendly, and positive demeanor while working with Customer Solutions Representatives and customers
#LI-Onsite
Salary : $48,000 - $55,000
