What are the responsibilities and job description for the Assistant General Manager position at Ace Aviation, Inc.?
Company Overview
Ace Aviation is a leading organization in the aviation industry dedicated to providing exceptional customer service
and operational excellence. We are seeking a highly motivated and detail-oriented Assistant General Manager to
join our dynamic team.
Position Summary
The Assistant General Manager will play a key role in supporting day-to-day operations, enhancing customer
satisfaction, and contributing to a collaborative team environment. This position requires excellent multitasking
abilities, organizational skills, and a customer-first mindset.
Key Responsibilities
Coordinate customer scheduling, manage workflow, and assist with building and approving customer
quotes.
Communicate with customers via phone, email, and in person, providing updates, solutions, and a
professional experience.
Collaborate with internal departments to ensure safe, efficient, and profitable operations.
Manage client records, payments, and documentation in compliance with FAA, TSA, and company
policies.
Accurately enter prospective and existing client information into company database systems.
Facilitate concierge services, including aircraft servicing, ground transportation, and accommodation
arrangements.
Address and resolve customer service concerns promptly and professionally, escalating issues when
necessary.
Safeguard confidential employee and customer information.
Support the General Manager with assigned projects, administrative duties, and operational tasks.
Adhere to company policies, work procedures, and relevant industry regulations.
Required Qualifications
High school diploma or GED.
Strong communication and interpersonal skills, both verbal and written.
Ability to multitask effectively in a fast-paced environment.
Proficiency in Microsoft Office Suite, including Word and Excel.
Preferred Qualifications
Prior experience in the aviation industry.
College degree in business management, operations, or related field.
Why Join Ace Aviation?
Competitive Compensation: (DOE).
Comprehensive Benefits:
o PTO accrual beginning on day one.
o Paid holidays and sick leave.
o Employee discounts.
o Health insurance coverage.
o 401(k) program with company matching.
Career Growth: Be part of a team committed to excellence and professional development.
What We’re Looking For
We value individuals who are proactive, adaptable, and committed to providing top-tier customer service. If you
thrive in a team-oriented environment and are passionate about contributing to operational success, Ace Aviation
is the place for you.
Job Type: Full-time
Pay: $50,000.00 - $63,631.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $50,000 - $63,631