What are the responsibilities and job description for the Collection Agent position at Ace Bail Bonds?
Job Overview
We are seeking a dedicated and detail-oriented Collection Agent to join our team. In this role, you will be responsible for managing accounts in collections, ensuring timely payments, and maintaining positive relationships with clients. The ideal candidate will possess strong communication skills, a solid understanding of accounts receivable processes, and the ability to navigate medical terminology when necessary.
Duties
- Contact clients via phone to collect outstanding payments on accounts.
- Maintain accurate records of all communications and transactions related to collections.
- Utilize accounting software to track accounts receivable and update payment statuses.
- Work collaboratively with the revenue cycle management team to resolve billing discrepancies.
- Apply knowledge of medical terminology and coding when dealing with medical collections.
- Demonstrate excellent phone etiquette while interacting with clients to ensure a professional experience.
- Analyze account information to identify patterns in payment behavior and develop strategies for improvement.
- Assist in training new staff on best practices in telemarketing and collections.
Experience
- Previous experience in telemarketing or medical collections is preferred but not mandatory.
- Familiarity with accounts receivable processes and revenue cycle management is highly desirable.
- Strong mathematical skills for accurate account reconciliation.
- Proficient in using accounting software and databases for tracking payments and client information.
- Knowledge of medical terminology is a plus, especially for those working within healthcare-related collections.
- Excellent communication skills, both verbal and written, with a focus on maintaining professionalism in all interactions.
Join our team as a Collection Agent where you can utilize your skills in a rewarding environment that values your contributions!
Job Type: Full-time
Pay: $2,000.00 - $2,500.00 per month
Benefits:
- Paid time off
Work Location: In person
Salary : $2,000 - $2,500