What are the responsibilities and job description for the Server position at Ace Cafe Orlando?
Title: SERVER
Reports to: Restaurant Manager or MOD
Summary Of Position
Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Serve patrons by providing information to help food and beverage selections; presenting ordered choices; maintaining dining ambiance.
Duties & Responsibilities
Reports to: Restaurant Manager or MOD
Summary Of Position
Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Serve patrons by providing information to help food and beverage selections; presenting ordered choices; maintaining dining ambiance.
Duties & Responsibilities
- Welcome, greet and engage guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
- Inform guests of specials and menu changes.
- Make recommendations you genuinely feel your guests will enjoy.
- Answer questions about our food, beverages and other restaurant functions and services.
- Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
- Perform side work at the start and end of each shift as required by service station assignment.
- Maintain clean service areas.
- Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Deliver food and beverages from kitchen and bar to Guests in a timely manner.
- Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
- Be ready and willing to assist fellow servers and bus-person as situations arise.
- Be familiar with the proper sanitation procedures and U.S. Public Health requirements, and ensure that these procedures are strictly followed.
- Previous serving experience required.
- Positive interpersonal skills required.
- Be able to communicate and understand the predominant language(s) of our guests.
- Must have a basic knowledge of dining room and service procedures and functions.
- Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
- Be able to work in a standing position for long periods of time.
- Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
