ACCOUNTS RECEIVABLE SPECIALIST

The primary function of the Accounts Receivable ACH Specialist is to ensure the accurate and timely processing of customer payments. The ACH Specialist is responsible for handling ACH transactions, credit card payments, cash, and check processing while ensuring compliance with company policies and industry standards. This role involves close collaboration with internal teams and external customers to resolve payment issues, reconcile accounts, and promote efficient payment solutions. The ideal candidate is detail-oriented, organized, and proactive, with a strong focus on accuracy and customer service.

An individual must be able to satisfactorily perform each essential duty listed below. The requirements listed are representative of the knowledge, skill, and/or ability required.

Essential Duties and Responsibilities

ACH Transactions

• Process and review daily ACH debits and incoming wire transfers.
• Post and verify transactions according to payment documentation.
• Resolve payment discrepancies following procedures or supervisor guidance.
• Generate reports for internal auditing and posting.
• Maintain detailed records, ensuring compliance with internal policies.
• Collaborate with credit coordinators and finance teams for smooth ACH processing.
• Respond promptly to phone and email inquiries regarding payment approvals, issues, and questions.
• Review and manage ACH routing and account details for new and existing customers.
• Perform end-of-day balancing and reconciliation.

Credit Card Payments

• Process and post daily credit card payments and mobile deposits.
• Reconcile customer accounts and submit vouchers for approval via customer portals.
• Review and submit credits exceeding $500.
• Handle various ad-hoc projects as assigned.
• Organize and save deposit documents, credit applications, and driver return sheets.
• Reconcile backhaul accounts and generate payment reports for auditing purposes.

Cash & Check Payments

• Process, post, and review cash and check payments.
• Scan and deposit checks into the bank account.
• Retrieve and reconcile deposits from driver check-ins and cash-and-carry offices.
• Update accounts for post-dated checks and confirm cash sales for Company locations.
• Identify and record miscellaneous payments such as rebates and lumpers.
• Process credits upon management approval.

Collaborative/Departmental

• Complete daily logs and transaction reports.
• Promote electronic payment options to customers.
• Participate in weekly task rotations to maintain familiarity with all department responsibilities.
• Identify short payments or skipped payments and notify credit coordinators.
• Assist the Rhode Island AR team and handle various ad-hoc projects.
• Organize AR files, including remittance and deposit records.

Hours: Monday-Friday 8:30am-5:30pm

Pay: 19-20/hr.

Education/Training:

• High school diploma or equivalent required. Bachelors degree Business Administration, Accounting or Finance preferred.
• Minimum 1 year of experience in a accounts receivable or similar role.

Knowledge/Skills/Abilities:

• Excellent organizational skills and the ability to prioritize tasks.
• Ability to work independently and as part of a team.
• Strong interpersonal skills with the ability to collaborate with management and team members.
• Professional communication and customer interaction skills.
• Excellent attention to detail and accuracy in financial transactions.
• Effective time management and multitasking abilities.
• Proactive in identifying process improvements and efficiencies.
• Flexibility to learn new tasks and collaborate across departments.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).

Physical Requirements:

• Ability to move around freely in varied indoor and outdoor environments.
• Normal visual acuity.
• Good hearing and oral communication skills.
• Manual dexterity and ability to use a keyboard and mouse comfortably.
• Able to sit for extended periods.

General Requirements:

• Must be at least 18 years of age.
• Must successfully pass a controlled substance screening test and background check.
• Must adhere to all safety practices and company policies.