What are the responsibilities and job description for the Customer Service Team Member position at Ace Fresno?
Job Description
Job Description
Our firm is where you go to jump-start your career into high gear! We are seeking our nextCustomer Service Team Member to help our customer service and sales teams achieve greatness and increase client satisfaction. We foster our environment around acquired knowledge, sharing fresh ideas, and putting the client first. After establishing ourselves as a premier Home Improvement firm in the customer acquisition and sales industry, we continue to look for the next challenge that will take us to the next level.
We're looking for someone with an insanely upbeat attitude and someone ready to hustle and go above and beyond expectations. Our Customer Service Team Members assist with any entry level service requests regarding home renovations, and design service. As a Customer Service Team Member, you will work both independently and as part of a larger team, interacting with a wide variety of personalities in a challenging and fast-paced work environment.
Responsibilities of a Customer Service Team Member :
- Provide an exceptional customer service experience for all potential clients and customers presenting proper sales solutions and getting products into clients’ hands
- Develop and maintain a healthy trustworthy relationship with clients and team members
- Acquire knowledge of new services, packages, or any new promotions our clients are offering
- Ability to troubleshoot arising problems on your own while developing efficient solutions
- Rapidly acquire a thorough understanding of client offerings, report analysis to increase sales margins, competitive advantages, resources, and processes, and articulate them persuasively to current and potential accounts
- Maintain accurate and updated information on all client sales accounts
- Coordinate with fellow team members on creative ways to engage clients, drive satisfaction, and maintain clients
- Work with internal teams to provide continuous feedback from clients, inclusive of optimization suggestions and recommendations
Requirements of a Customer Service Team Member :
LI-Onsite
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