Manager (Sales Floor) - Ace Hardware Titusville

Sales Floor Manager

Position Summary:
The Sales Floor Manager manages overall store sales performance and assists in the achievement of all other company goals and directives.

Essential Duties & Responsibilities:
Include the following. Other duties may be assigned.

Customer Service:

• Lead the store effort for sales building, world class customer service.
• Provide positive & professional representation of store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Actively seek opportunities to coach associates regarding customer service efficiency.
• Handle customer complaints and work to resolve problems with the customer.
• Maintain composure during all circumstances.
• Possess excellent product knowledge and knowledge of store layout and location of products.
• Ensure store team is executing all customer service expectations.

Sales:

• Lead the store with effective sales building objectives, including store programs.
• Ensure a positive, professional and safe work environment for all associates.
• Supervise the “general operations” of the entire store.
• Responsible for opening and closing the store.
• Support and encourage store programs and promotions, leading by example.
• Work with General Manager / Store Manager on all aspects of running the store.
• Participate in store meetings and conduct regular sales meetings.
• Communicate issues to the appropriate support associates.
• Assist to ensure that regular price changes and bin tag updates are completed timely and accurately.
• Walk monthly sales ads for signing accuracy and merchandise exposure.
• Ensure sale merchandise levels are adequate and well represented for customers, while communicating opportunities.
• Oversee all cashiering functions including training, maintenance, audits, and reports.
• Assist with preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Perform all other duties as assigned.

Inventory & Merchandising:

• Actively seek out inventory opportunities throughout the store and delegate appropriate tasks to associates then follow up to ensure completion .
• Ensure daily maintenance, organization and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
• Assist to ensure that Mango inventory reports and negative on hand reports are completed timely and accurately.
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
• Oversee merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.

Hiring & Training of Associates:

• Assist in training of all associates.
• Ensure all associates are trained according to the “training schedule” and are comfortable executing all skills.
• Actively seek out opportunities for coaching and training associates.
• Assist in hiring, training, scheduling, reviewing, rewarding and coaching associates with the approval of the General / Store Manager.

Leadership:

• Manage all aspects of store sales driving efforts and store operations in the absence of the General / Store Manager.
• Utilize leadership background to encourage store and company programs.
• Lead by example; be approachable, professional and respectful to all associates and customers.
• Lead and develop store team and supervisors to achieve successful performance.
• Communicate any merchandising, cost control or sales ideas to the Store Manager and execute.
• Prepare and challenge yourself for future advancement.

Education:
High School Diploma required; some college preferred.

Experience:
Previous successful retail management experience. Hardware experience preferred.

Physical Demands:
Standing, walking, lifting up to 60 lbs, and climbing.

50 hour work week.

Job Type: Full-time

Pay: From $43,000.00 per hour

Expected hours: 50 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Shift:

• Day shift
• Night shift

Application Question(s):

• Are you driven to succeed in a busy retail environment, meet store goals and develop a great team?

Education:

• Associate (Preferred)

Experience:

• Successful Retail management: 2 years (Preferred)

Work Location: In person

Salary : $43,000