What are the responsibilities and job description for the Customer Success Coordinator position at Ace Handyman Services Colorado Springs?
Benefits:
- Paid time off
Customer Solutions Specialist
ACE Handyman Services Colorado Springs is seeking a professional and experienced individual for the role of Customer Solutions Specialist.
Job Overview
The primary responsibility of this position is to manage inbound phone calls, provide accurate over-the-phone estimates based on customer job details and needs, and book jobs with precise and detailed notes and customer information.
Key Responsibilities
Job Overview
The primary responsibility of this position is to manage inbound phone calls, provide accurate over-the-phone estimates based on customer job details and needs, and book jobs with precise and detailed notes and customer information.
Key Responsibilities
- Answer inbound calls and provide accurate estimates for handyman services.
- Book jobs ensuring all customer information and notes are detailed and precise.
- Collaborate effectively with team members.
- Maintain flexibility and adaptability in managing an ever-changing schedule.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Continuously learn and develop within the role, adapting to new challenges and opportunities.
- Manage multiple screens and tabs efficiently.
Qualifications
- Prior experience or knowledge of home construction basics (e.g., drywall, carpentry, flooring, tile, exteriors).
- Strong communication and organizational skills.
- Excellent typing skills (minimum 45 words per minute).
- Ability to manage multiple screens and tabs simultaneously.
- Demonstrated reliability and professional approach to work.
- Commitment to improving processes and contributing to team success.
- Special consideration for candidates with experience dispatching in HVAC, Plumbing, or Electrical companies.
Compensation and Benefits
- PTO offered after a 90-day trial period (2 weeks per year).
- Paid holidays.
- Flexibility to work from home during snow days.
- Opportunity to grow within a supportive and dynamic team.
Why Join Us?
At ACE Handyman Services, we prioritize excellent processes and continuous improvement. We strive to ensure that our processes are clear, effective, and create meaningful metrics. If you are a dedicated professional looking to contribute to a growing and supportive team, we encourage you to apply.
At ACE Handyman Services, we prioritize excellent processes and continuous improvement. We strive to ensure that our processes are clear, effective, and create meaningful metrics. If you are a dedicated professional looking to contribute to a growing and supportive team, we encourage you to apply.
Salary : $20 - $24
