What are the responsibilities and job description for the Office Manager position at Ace Handyman Services Memphis?
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Paid time off
- Training & development
- Vision insurance
Administrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Office Managers to ensure efficient and smooth daily operations.
In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.
This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.
If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!
Here is just some of what we have to offer:
- Competitive pay ranging from $18-$20 per hour
- Dental and Vision Insurance
- Vacation
- Performance bonuses
- Advancement and growth opportunities
- Regular pay reviews
- No Nights, Weekends or Holidays.
- Paid Holiday
- Plus more!
Responsibilities
- Responsible for inbound and outbound sales calls. Answer the phone to sell and schedule work while building customer rapport.
- Educate customers on our services, capabilities, rates and availability.
- Respond to leads in a timely manner.
- Responsible for clear and efficient project communication with the customer and the field.
- Receive and solve customer issues and perform customer follow-up calls.
- Daily project oversight includes monitoring job status, work in progress and follow up.
- Administer, organize, and schedule projects in ServiceTitan. Confirm job will be ready to execute when the craftsman arrives.
- Create preliminary estimates using estimating software.
- Maintain detailed notes and follow up with customers. Document all calls and activities.
- Make proactive decisions to improve and ensure efficient workflow and smooth running of the business.
- Handle a variety of administrative duties.
Requirements
- Have an understanding of the full Microsoft Office Suite understanding CRM's a plus.
- Excellent time management and decision-making skills.
- Great communication skills – verbal and written, critical thinking, problem solving, and multi-tasking skills.
- Have a desire to help people and deliver exceptional customer service to our customers and team.
- Enjoy working in a sales environment.
- Must be a team player and have a positive, pro-active attitude.
- Ability to work independently.
- Ability to pass a background check.
Qualifications
- 3 years’ experience in customer service and sales (comfortable in a sales environment)
- ServiceTitan Software experience is a big plus but not required, we will train you for success.
- Previous experience working in a home remodeling/repair services industry but again not required.
- Previous experience using estimating software a plus but not a deal breaker.
- Outgoing personality a must.
Build fun and rewarding career with an industry leader!
Apply now!
Salary : $18 - $20
