What are the responsibilities and job description for the Territory Office Manager position at Ace Handyman Services West Oakland & Wayne County?
Benefits:
- 401(k)
- Bonus based on performance
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
Are you looking for a way to turn your customer service, your field scheduling and dispatching background, and your engaging personality into a challenging and rewarding career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Territory Office Managers to ensure efficient and smooth daily operations.
In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.
This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.
If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!
Here is just some of what we have to offer:
- Competitive pay starting at $25 per hour
- Health insurance including medical, dental and vision coverage
- 401(k)
- Paid time off
- Performance bonuses
- Advancement and growth opportunities
- Regular pay reviews
- Plus more!
Job Responsibilities
As a Territory Office Manager, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.
Your specific duties in this role will include:
- Respond to job leads in a timely manner
- Coordinating the schedule for multiple craftsmen and projects
- Utilizing our dispatching & schedule management software
- Returning customers calls as needed and following up with past customers
- Assist in solving operational logistics to ensure a smooth customer journey
Job Requirements
We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.
Specific qualifications for the role include:
- Exceptional communication skills
- Comfortable with sales
- Highly fluent in office applications including the Microsoft Office suite
- Strong customer service skills
- Great multitasking and prioritization skills
- Customer-facing experience
- High school diploma or GED
- Meaningful inside sales, customer service or high volume call center experience strongly preferred.
- Prior experience with home services or construction trades preferred.
Build fun and rewarding career with an industry leader!
Apply now!
Salary : $25 - $27
