What are the responsibilities and job description for the Sales/Customer Service Representative position at Ace Handyman Services?
Job Description
Job Description
Benefits :
Competitive salary
Paid time off
Training & development
Ace Handyman Services ( part of the Ace Hardware organization ) is growing! We are looking for a skilled Customer Service Representative who is comfortable dealing with people, sales, and able to carry out administrative duties with accuracy and speed. Part Time Position growing into a Full Time Position. This role is crucial to the operations, sales, marketing, lead management, growth, and overall company profit goals while maintaining brand standards. The CSR is the primary person who answers the phone to discuss our services, pricing, and scheduling. Some of the Duties include the following :
Seeking candidates with experience in sales and customer service .
Schedule and Coordinate the jobs between the Customers and Craftsman.
Re-scheduling, Follow Up, and Quality / Timely Customer Service.
Monitor voicemail.
All office-to-customer communication.
Check email frequently and respond.
Responsible for inbound / outbound calls and booking jobs.
Must be adaptive to technology.
Strong computer skills.
Good focus on accuracy.
Strong organizational and problem solving skills.
Good communicator with great listening skills.
Great phone skills, and a positive attitude.
Must be proficient with Outlook, Excel, Word.
Multi tasking and being a quick learner.
Stellar Communication and Phone Skills; problem solving and multi-tasking.
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