What are the responsibilities and job description for the Field Service Management Specialist position at Ace Hardware Home Services?
About the Opportunity:
We are seeking a highly skilled Field Service Management Specialist to lead our residential HVAC service team in King of Prussia, PA.
Responsibilities:
- Develop and implement processes to increase productivity and reduce costs.
- Supervise and coach field technicians to improve job efficiency and quality.
- Conduct regular check-ins with technicians to discuss job performance and provide feedback.
- Foster a positive team environment through open communication and example setting.
- Maintain accurate records of technician hours, jobs completed, and customer interactions.
Requirements:
- High school diploma or equivalent.
- 5 years Residential HVAC install field experience.
- 2 years supervisory experience.
- EPA Certification Required.
- NATE Certification is a plus.
- Advanced leadership and Labor Management Coursework is a plus.
- Able to pass a drug screening and background check.
- Excellent communication and problem-solving skills.
Benefits:
- Incentive/Commission/Bonus opportunities.
- 401(k) retirement savings plan with matching company contributions.
- Comprehensive health coverage (medical, dental, vision, company-paid short-term disability, and long-term disability) and life insurance benefits.
- Paid time off & paid holidays.
- Career Growth & opportunities within several channels.
About Us:
Ace Hardware Home Services is dedicated to delivering exceptional service and quality products to our customers. We offer competitive pay, comprehensive benefits, and opportunities for career growth and advancement.
