What are the responsibilities and job description for the General Manager position at Ace Hardware Home Services?
Compensation Details:
$70K - $75K
Job Description:
Shift Information (if applicable): Mon – Fri. 8am – 5pm. On-site.
POSITION SUMMARY:
The General Manager is responsible for oversight the Handyman division of Ace Hardware Home Services in the Austin, TX metro area. The General Manager will lead and grow this world-class handyman service, with focus on quality craftmanship and customer service. This position is responsible for working with the Handyman leadership to develop and implement growth strategies for the business, with the goal of intelligent market penetration within the Austin metro area.
What You’ll Do:
Create and execute on strategies for revenue growth and profitability for the business.
Oversee the daily Ace Handyman Services operations within the assigned territories
Ensures that top level customer services are delivered at every job
Hires and develops high performing exempt and non-exempt employees as well as independent contractors
Partners with marketing teams to develop and execute effective marketing tactics to drive qualified leads to the business
Responsible for commercial business development and other outside sales activities
Creates and maintains solid relationships with Ace Hardware retailers in the assigned territories
Full responsibility for the financial performance of the business
Identifies, creates, and implements new processes and procedures for the company to increase productivity and profitability
Responsible for the accurate and timely submission of weekly payroll including performance bonuses
SUPERVISORY RESPONSIBILITIES: The General Manager will be responsible for managing a team of local market craftsman and office staff.
Required Skills:
Ability to lead and develop all levels of the organization including management positions.
Bachelor’s Degree, or equivalent experience, in Operations Management, Business Administration, or related field.
7 years construction management experience required. Paint management experience is a plus
3 years managing an independent contractor model business in the construction industry
3 years managing a company with revenues over $2 million
3 years sales experience in the construction and/or home service industry
Excellent written and verbal communication and interpersonal skills.
Ability to display financial acumen and react to trends and seasonal changes.
Ability to multitask and effectively manage time.
Ability to handle stressful situations and work in a fast-paced environment
Demonstrated ability to grow a company
Benefits:
In addition to providing our employees a great culture, AHHS also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:
401(k) retirement savings plan with matching contributions (once eligibility requirements have been met)
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
Paid time off & paid holidays (depending on role and month of hire)
AHHS invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review.
* Benefits are provided in compliance with applicable policies.
Why should you join our team?
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.
In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:
- Incentive/Commission/Bonus opportunities (Based on role / grade level)
- 401(k) retirement savings plan with matching company contributions, eligible on your first day!
- Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
- Warehouse Merchandise Discount!
- Paid time off & paid holidays (depending on role and month of hire)
- Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
- Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
- Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
* Benefits are provided in compliance with applicable plans and policies.
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About Ace Hardware Home Services
Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.
Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.
Equal Opportunity Employer
Ace Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
Disclaimer
The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.
This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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