What are the responsibilities and job description for the HVAC Service Technician position at Ace Hardware Home Services?
Job Description:
HVAC Service Technician Position
We are seeking a skilled HVAC Service Technician to join our team at Ace Hardware Home Services. As a member of our service team, you will play a critical role in delivering exceptional customer experiences and ensuring the comfort, efficiency, and safety of our customers' homes.
About Us:
Ace Hardware has been serving neighbors throughout America for nearly 100 years. We launched Ace Hardware Home Services (AHHS) to provide a trusted provider of home preservation services, including plumbing, heating, cooling, electrical, handyman, and painting. Our mission is to deliver the same level of Helpful service, convenience, and quality that our customers have come to expect from Ace Hardware.
Your Responsibilities:
- Provide an exceptional experience through efficient and accurate service and effective communication.
- Maintain, diagnose, troubleshoot, and repair all residential equipment, including traditional forced-air systems, steam, and hot water-based systems, oil, high velocity, ductless, and more.
- Utilize specialized diagnostic tools to balance and solve traditional airflow, fuel, refrigerant, and electrical challenges presented in residential equipment.
- Maintain required truck inventory necessary to complete all flat-rate repairs.
- Educate and inform customers of improvements to the comfort, efficiency, or safety of their homes.
- Assist in the development of junior service technicians.
- Follow all AHHS systems and administrative details as they relate to the service department.
Requirements:
- 1 year of HVAC service experience required (2-3 years preferred).
- EPA Certification required (Type I or above).
- Strong knowledge of HVAC industry best practices and building codes.
- Proficient in all aspects of HVAC function.
- Must have a valid driver's license.
Why Work with Us:
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). We offer competitive benefits*, including incentive/commission/bonus opportunities, a 401(k) retirement savings plan with matching company contributions, comprehensive health coverage, life insurance benefits, warehouse merchandise discount, paid time off & paid holidays, career growth & opportunities, and a robust employee assistance program.
*Benefits are provided in compliance with applicable plans and policies.
Ace Hardware Home Services is an equal opportunity employer committed to a policy of promoting equal employment opportunities. We recognize the importance of diversity and leverage the skills and talents of all people to the mutual advantage of each individual and the organization.
