Demo

SALES COORDINATOR

Ace Hardware Home Services
GA Full Time
POSTED ON 3/5/2025
AVAILABLE BEFORE 6/4/2025

Compensation Details :

50000 - $55000

Job Description : 1. Lead Generation

  • Follow up after 14 days of a sales call ran. Gather information about the customers’ experience with Moncrief and where we could improve if they decided not to move forward with us.
  • Partners with our manufacturer direct leads to encourage a higher quantity from them by ensuring the customer is engaged within 24 hours and a disposition is provided to the manufacturer post sales call. Book a sales call as needed.

2. Lead Qualification

  • Daily management of qualifying all technician lead referrals. Review all assigned leads on dispatch board and contact customers for further qualification as needed.
  • Ensure the dispatch board has leads assigned by consultant ranking that favors the strongest leads going to the top closing percentage consultants.
  • Work closely with service technicians to obtain clarification on anything that calls to question why the lead has been submitted for the sales department to run.
  • 3. Discovery, Consultation, & Follow Up

  • As needed, educate the customer on warranty, financing, rebates / promotions, and the Moncrief value proposition.
  • Leverage the Service Titan follow up tool by filtering all leads over 2 weeks old. Focus on re-engaging the customer (rehash) in the attempt to understand their reasoning for not yet moving forward with the project or Moncrief.
  • 4. Customer Experience

  • Work closely with customer service to ensure the customer is clear on expectation and leads are booked, qualified, and assigned properly. Summarize follow up feedback themes and for a monthly review with direct manager.
  • Encourage Google reviews when the customers experience has been above expectations.
  • 5. Customer Relationship Management

  • Add notes to the customer account that reflects all findings and create tasks when a follow-up is warranted.
  • 6. Sales Reporting

  • Weekly report to direct manager the number of leads generated, ran, converted, and when applicable reasons for losing the opportunity.
  • Summarize the top reasons we are winning / losing.
  • Monthly report summary of the primary requests and general feedback from customers when we cannot gain a commitment on service plan renewal.
  • 7. Measurables :

  • Install sales department meeting budget expectations.
  • Percentage of phone calls that lead to sales opportunities.
  • Average ticket amount of install / service plan contracts.
  • Number of referrals received.
  • Number of Google reviews captured.
  • Why should you join our team?

    We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

    In addition to providing our employees a great culture, we offer competitive benefits

  • that address life’s necessities and perks, many of which expand and improve year after year, including :
  • Incentive / Commission / Bonus opportunities (Based on role / grade level)
  • 401(k) retirement savings plan with matching company contributions, eligible on your first day!
  • Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
  • Warehouse Merchandise Discount!
  • Paid time off & paid holidays (depending on role and month of hire)
  • Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
  • Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
  • Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
  • Benefits are provided in compliance with applicable plans and policies.
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    About Ace Hardware Home Services

    Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.

    Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS).  AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.

    Equal Opportunity Employer

    Moncrief Heating & Air Conditioning is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state / local laws.

    Disclaimer

    The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

    Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Moncrief Heating & Air Conditioning position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

    This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic / general essential job functions of a particular position. Moncrief Heating & Air Conditioning reserves the right to change job duties, including essential job functions, according to business necessity.

    Salary : $50,000 - $55,000

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