What are the responsibilities and job description for the Customer Service Associate - Bilingual position at Ace Hardware Irving?
Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.
Position Summary
The primary responsibilities of the Customer Service Associate position are to provide amazing customer service by greeting and directing customers as they enter the store. As customers complete their purchases and are ready to check out, providing an amazing checkout experience, as you process purchases quickly, accurately, and efficiently, following our point of sale system processes. Your role is to emulate our “Ace Helpful” Standards.
Major Responsibilities
The major responsibilities for this position include:
Comes to work as a happy, friendly associate ready to help every customer and collaborate with associates.
Ensure each customer receives amazing service following the S.A.L.E.S process and mystery shop standards
Greet customers as they enter the store, if they stop, help direct by asking “What can I help you find today”
Uses Radio headset to communicate with other associates in working with customers and business needs.
Answer phone calls
Tactfully and pleasantly addresses customer issues, look for help before saying “no” to a customer.
Maintain awareness of all current promotions and advertisements.
Accurately and efficiently process transactions and maintains balanced cash drawer.
Solicit customers for their Ace Rewards card or number and offers to immediately open if they don’t have.
As appropriate issues receipts, refunds, credits, change due to customers, gift cards.
Participates in the Store Housekeeping Standards “Maintain as We Go” which may include:
Orderly appearance of register area, impulse area, restocks supplies and merchandise as necessary
Taking out the trash, dust and mop floors, clean restroom, associate room, and clean stockroom.
Recovers and maintains merchandising standards putting away merchandise and facing on shelf / hook.
Retrieve carts from the parking areas and pick up trash outside. Clean front patio and Garden Center.
Perform other tasks as assigned from time to time by store management
Completes at least 15 hours of training per year.
Minimum Requirements
The minimum requirements for this position include the following:
Education/Training: High School degree, some college preferred.
Experience in a retail environment either in cashier, sales, or back office positions.
A happy and friendly person with a commitment to service, excellence and helping others.
Knowledge of retail computer systems, electronic cash registers, MS Word, and Excel a plus.
Ability to process information and/or merchandise through the point of sale system.
Ability to effectively communicate with associates and customers.
Team player with excellent interpersonal skills with a strong willingness to learn.
Exceptional organizational ability, high attention to detail, and ability to multi-task.
Ability to work PT flexible hours including evenings, weekends and holidays to meet the needs of the business.
Physical Requirements
The minimum physical requirements for this position include:
Ability to stand for an extended period of time
Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth
Job responsibilities may change based on the needs of the business.
Other Essential Requirements
Education/Training
High School or GED equivalent.
Experience
Cashier experience preferred. Customer service experience preferred.
Physical Demands
Standing, walking, lifting (up to 25lbs) and climbing.
Fluent in Spanish