What are the responsibilities and job description for the Collections Representative position at ACE Industrial Supply Inc?
The Company:
There has never been a more exciting time to work for a 40-million-dollar company with 300 employees that has been steadily growing, year over year, for the last five years. As a company that has been in business for over 35 years, the 2nd generation of the family business has now taken the lead with a new vision and we are looking for awesome team members to help us introduce new revenue streams as we grow into new markets!
Position:
This position is responsible for creating solutions to collect past-due payments from customers, assisting with general billing questions, and providing excellence in customer service. The successful candidate exhibits a positive approach to all situations and remains professional in their interactions with customers. Strong attention to detail is a necessity.
Who We Are Looking For:
We are looking for someone who thrives in a fast-paced environment. Type-A personality that is self-motivated and eager to learn more. If you have a can-do attitude and love talking to new people everyday, apply below.
Responsibilities:
- Collect on past due to accounts
- Maintain a positive, empathetic, and professional attitude toward customers always
- Follow up with customers that have payment issues
- Accurately and promptly document account activity
- Handle basic customer service issues
- Complete daily work based on established guidelines
Skills:
- Ability to be assertive and persistent
- Knowledge of multi-line phone system
- Organization skills
- Excellent communication skills
- Close attention to detail
- Ability to multi-task
- Proficient in navigating and operating a computer
Salary : $18 - $24
