What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE I position at Ace Parking Management, Inc.?
About Us :
One of the reasons why we are the nation's leading parking management expert is because we recognize that people are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72 years, we understand what it means to earn Every Thank You, which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)
Culture :
We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
About the Position : As a Customer Service Representative I (CSR I), you will interact with the traveling public in a personable and professional manner to provide information about all ground transportation options. Come work for a growing Company with opportunities in the most exciting and dynamic customer service environment you can find!
Accountability
- Welcoming travelers to the airport / city with a smile and friendly greeting.
- Answering traveler questions about the ground transportation network.
- Directing travelers to the staging zone for their chosen mode of ground transportation.
- Using handheld electronic devices to verbally communicate, log, and research ground transportation information.
- Interacting professionally with airport personnel, law enforcement, and ground transportation drivers to ensure the ground transportation policies, rules, and regulations.
Communication
Family
Exceptional Service
Profitability
About YOU :
The ideal candidate has a passion for logistics and people. Other attributes include :
What We Can Offer You for All Your Hard Work :
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email : Memberservices@aceparking.com describing the accommodation.
