What are the responsibilities and job description for the Customer Service Representative position at Ace Parking Management, Inc.?
As a Customer Service Representative (CSR), you will assist customers with their parking needs in a personable and professional manner.
Shifts to Fill:
Monday - Friday 9 hour shifts
Who Are We
ACE does more than take care of cars. We take care of people. That includes our Team Members. Founded on six core values, ACE delivers a company culture which recognizes that every individual is a crucial component of our success. We believe in leading by example and both preparing and empowering our team members to lead. By striving to provide a supportive and diverse environment for our team members, we equip team members to deliver top-notch service to our customers while building their future in an innovative and evolving industry.
What you will be doing:
- Assist customers’ with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment.
- Assist customers with locating vehicles.
- Direct customers to parking areas or parking spaces, using hand signals or flashlights as necessary.
- Resolve customer requests, questions, and complaints.
- Patrol parking areas in order to prevent vehicle damage and vehicle or property thefts.
- Diagnosing/troubleshooting equipment/ equipment upkeep.
- Actively look for ways to assist customers.
What we are looking for:
- Must be able to stand and walk up to 8 hours per shift.
- Must be able to speak clearly, distinctly, and effectively using tact and diplomacy.
- Experience dealing with irate customers and resolving customer issues and/or complaints.
- An outgoing and enthusiastic personality.
- Willingness to do whatever it takes to earn a “Thank You.”
What you will receive in return:
- Being a CSR/Lot Attendant offers flexible scheduling.
- The Company provides benefits, such as paid vacation, sick, holidays as well as various insurance plans customized to meet your personal needs, including a 401k plan.
- The Company offers career development and upward mobility, you’ll be able to cultivate relationships, gain new experience and expertise to help you as you build your career.
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: Memberservices@aceparking.com describing the accommodation.
Job Type: Part-time
Pay: $17.00 - $18.00 per hour
Shift:
- 8 hour shift
- Day shift
Application Question(s):
- Have you previously worked for ACE Parking?
Experience:
- customer service: 2 years (Preferred)
Ability to Commute:
- Newport Beach, CA 92660 (Required)
Work Location: In person
Salary : $17 - $18
