Program Specialist

OVERVIEW

Start Now. Play Forever. Ace Pickleball Club, LLC (APC) is a rapidly growing indoor pickleball franchise dedicated to delivering the optimal Member experience. Each club features 8 to 16 climate-controlled courts equipped with state-of-the-art on-court technology, fully fenced perimeters, and meticulously positioned lighting to ensure a premium playing environment.

At APC, our mission is to create an optimal experience that inspires an inclusive community and opportunities for growth. Our primary offering revolves around the Open Play model, ensuring members can enjoy dynamic and engaging gameplay every day on courts dedicated to their skill level. Beyond Open Play, APC provides a diverse range of activities, including clinics, the APC Championship Series, social events, and glow-in-the-dark pickleball.

The Program Specialist is pivotal to managing all the behind-the-scenes organization and details that support operational excellence and brand consistency that will drive network success. This role is responsible for managing critical documentation, supporting program and project launches, and working cross-functionally to ensure smooth execution and strong alignment throughout the organization.

RESPONSIBILITIES

• Manage and maintain the Franchise Network Operations Manual, ensuring updates are accurate, timely, and clearly communicated.
• Develop, document, and maintain standard operating procedures (SOPs), policies, and best practices across various functions.
• Maintain and organize a centralized library of resources and documentation with proper version control and accessibility.
• Assist in planning, coordination, and execution of new programs, initiatives, and projects.
• Collaborate with cross-functional teams to define goals, track progress, and ensure timely deliverables.
• Serve as a point of contact for internal and external stakeholders regarding program updates, documentation, and support.
• Facilitate regular communication and collaboration with teams such as Operations, Training, IT, and Marketing to ensure alignment.
• Track and analyze program performance, gather relevant data, and develop reports or dashboards.
• Proactively identify opportunities for innovation and optimization.
• Assist in change management efforts, helping to ensure successful adoption and understanding across the network.
• Assist in planning and executing program-related events such as training sessions, webinars, and workshops.

QUALIFICATIONS

• Located in the Atlanta, GA area
• Operational experience in guest service, retail or hospitality preferred
• Bachelor’s degree in Business, Communications, Project Management, or a related field preferred.
• 2 years of experience in program coordination, operations, or project support roles.
• Strong writing, editing, and documentation skills.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Highly proficient in Microsoft Office Suite and comfortable using document management platforms.
• Strong interpersonal and communication skills, with experience working cross-functionally.
• Experience with project management tools or systems is a plus.

BENEFITS/PERKS

• Free club membership
• Discounts on food, beverages and merchandise
• Medical, Dental, vision covered at 100% for employee and dependents
• 401k

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• project support: 2 years (Preferred)

Ability to Commute:

• Roswell, GA 30076 (Required)

Ability to Relocate:

• Roswell, GA 30076: Relocate before starting work (Required)

Work Location: Hybrid remote in Roswell, GA 30076

Salary : $50,000 - $55,000