What are the responsibilities and job description for the Service Advisor/Writer position at ACE Roadside Service?
About us
ACE Roadside Service is a small business in THE TRANSPORTATION REPAIR INDUSTRY. We are professional and agile.
Our work environment includes:
- Wellness programs
- Work-from-home days
**Job Title:** Service Writer **Overview:** We are seeking a dedicated Service Writer to join our team. As a Service Writer, you will play a crucial role in ensuring the smooth operation of our auto service department by coordinating service appointments, communicating with customers, and providing exceptional customer service. **Responsibilities:** - Schedule service appointments and manage the service calendar efficiently - Communicate with customers to understand their vehicle issues and concerns - Provide accurate cost estimates for services and repairs - Coordinate with technicians to ensure timely completion of work - Maintain detailed records of service orders and customer interactions - Address customer inquiries and concerns in a professional manner - Upsell additional services or products based on customer needs - Collaborate with the auto service management team to improve processes and customer satisfaction **Experience:** - Proven experience in auto service management or related field - Knowledge of auto body repair, mechanics, tire service, and automotive sales - Familiarity with auto estimating and air brake systems is a plus - Strong communication and customer service skills - Ability to multitask and work in a fast-paced environment Join our team as a Service Writer and be part of a dynamic environment where your skills and expertise will be valued. Apply now to contribute to our commitment to excellence in automotive services.
Job Type: Full-time
Pay: From $16.50 per hour
Expected hours: 40.00 per week
Benefits:
- Employee discount
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Swannanoa, NC 28778 (Required)
Ability to Relocate:
- Swannanoa, NC 28778: Relocate before starting work (Required)
Work Location: Hybrid remote in Swannanoa, NC 28778
Salary : $17