What are the responsibilities and job description for the Plumbing Dispatcher/Customer Service Representative position at Ace's Plumbing?
The ideal candidate should have proven customer service experience and critical thinking skills. Candidate must be proficient in communication, customer service, have a positive attitude, and show initiative. Candidate must be able to use designated field management system to schedule, dispatch, and manage customer data. You will be required to manage multiple service technicians, coordinate utility locates, follow up with customers when needed, and keep track of specific job requirements (i.e. permitting, inspections, equipment) etc. Industry experience with Plumbing Heating and Cooling is not a requirement but helpful. Pay rate varies based on experience and professionalism and will be subject to increase based on job performance.
Job Type: Full-time
Pay: $17.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $17 - $30