What are the responsibilities and job description for the Customer Service Representative position at Ace Sanitary?
Come join our dynamic, growing team! Ace Sanitary is a leading manufacturer and supplier of premium flexible hose products for the sanitary and ultra-pure manufacturing markets. We are expanding to offer single use products to the life sciences industry. We serve essential industries like food, dairy, beverage and pharmaceutical production. Learn more at www.acesanitary.com.
Position Summary:
The Customer Service Representative services existing accounts, provides quotes, processes orders and resolves issues in a prompt and courteous manner.
Primary Functions:
- Provides quotes, process orders and resolves issues
- Provides prompt and courteous phone support
- Supports business development efforts
- Champions safety, company culture and ethics
- Other duties as assigned
Primary Competencies:
- Excellent communication, listening and interpersonal skills, with ability to stay cool under pressure
- Curious, proactive, problem solver
- Organized with excellent attention to detail
- Works with a sense of urgency, without sacrificing quality
- Proficient with standard business software
Culture:
- Actively work to create strong communication and a healthy working environment
- Communicate in a positive manner with all employees
- Respectfully listen to concerns and ideas brought to your attention
- Respect confidentiality
- Embody our values of Integrity, Trust, Creativity and Courage, Teamwork, and Excellence
Qualifications:
- High school diploma or GED
- One to two years’ experience in customer service or dealing with the public
- Experience in the manufacturing industry and an office setting preferred but not required
- Must be able to perform the physical demands of the job such as:
- Safely navigating a manufacturing environment
- Extended periods of sitting; occasional standing and walking
- Using computer and office equipment
Attendance Requirements: Attendance on a regular, consistent basis is mandatory.
Accommodations: If you need a reasonable accommodation under the ADA or other state or federal law to perform the essential job functions as listed above, you may request an accommodation in the interview process.
