What are the responsibilities and job description for the Customer Engagement Manager (Cloud Services) position at Aceolution?
About the Role
As part of the role, you will be supporting a major cloud service provider's sales organization. We are seeking a detail-oriented Engagement Analyst to manage the planning, coordination, and execution of customer engagements at Cloud Space. This role requires working 5 days from the office and close collaboration with sales leaders, clients, and internal teams to ensure efficient execution and optimal client experiences.
Responsibilities
- Plan and coordinate all aspects of engagements at Cloud Space.
- Event management - organizing and coordinating customer engagement events at a Cloud Space (customer experience center, executive briefing center, or a virtual cloud demo environment).
- Conduct initial planning calls to ascertain client and sales team requirements.
- Develop agendas based on client use cases and customer needs, utilizing documentation provided by the Cloud Space team.
- Gather logistical information (e.g., dietary restrictions, headcount, room setup) from sales teams and communicate it to site teams.
- Source appropriate discussion leaders for each agenda topic.
- Conduct speaker preparation and pre-engagement calls to ensure speaker and sales team alignment.
- Update agendas in Cloud Space tooling for proper tracking.
- Leverage templates to create and share meeting slide content (e.g., meeting slide decks).
- Ensure smooth execution during client engagements.
- Send post-event surveys and document insights shared by account teams.
- Track and report performance metrics.
- Collaborate effectively with various departments.
- Complete necessary training for process updates or new product introductions.
- Deliver demonstrations during client engagements.
Minimum Qualifications
- A Bachelor's degree with 5-7 years of experience in event management or customer engagement delivery from SaaS/IaaS/PaaS domain
- Experience in Cloud sales, conference outreach coordination, logistical coordination and stakeholder management
- Excellent planning and organizing skills.
- Excellent written, verbal, and presentation skills, including comfort presenting to executive and C-level audiences.
Preferred Qualifications
- Excellent organizational and time-management skills.
- Strong communication and interpersonal skills.
- Ability to work effectively under pressure and manage multiple projects simultaneously.
- Experience collaborating with cross-functional teams.
- Familiarity with cloud computing concepts.
- Experience delivering presentations or demonstrations.
- Expertise in Agile & Scrum Methodologies
Work model: Work from office 100%
Contract: 1 year
Location: New York 10011
