What are the responsibilities and job description for the Customer Engagement Manager position at Aceolution?
Cloud Space Engagement Analyst
About the Role
As part of the Service Delivery team in the CMT vertical, you will be supporting a major cloud service provider's sales organization. We are seeking a detail-oriented Engagement Analyst to manage the planning, coordination, and execution of customer engagements at Cloud Space. This role requires working 5 days from the office and close collaboration with sales leaders, clients, and internal teams to ensure efficient execution and optimal client experiences.
Responsibilities
Plan and coordinate all aspects of engagements at Cloud Space.
- Conduct initial planning calls to ascertain client and sales team requirements.
- Develop agendas based on client use cases and customer needs, utilizing documentation provided by the Cloud Space team.
- Gather logistical information (e.g., dietary restrictions, headcount, room setup) from sales teams and communicate it to site teams.
- Source appropriate discussion leaders for each agenda topic.
- Conduct speaker preparation and pre-engagement calls to ensure speaker and sales team alignment.
- Update agendas in Cloud Space tooling for proper tracking.
- Leverage templates to create and share meeting slide content (e.g., meeting slide decks).
- Ensure smooth execution during client engagements.
- Send post-event surveys and document insights shared by account teams.
- Track and report performance metrics.
- Collaborate effectively with various departments.
- Complete necessary training for process updates or new product introductions.
- Deliver demonstrations during client engagements.
Minimum Qualifications
A Bachelor's degree with 5-7 years of experience in event management or customer engagement delivery from SaaS/IaaS/PaaS domain
- Experience in Cloud sales, conference outreach coordination, logistical coordination and stakeholder management
- Excellent planning and organizing skills.
- Excellent written, verbal, and presentation skills, including comfort presenting to executive and C-level audiences.
Preferred Qualifications
Excellent organizational and time-management skills.
- Strong communication and interpersonal skills.
- Ability to work effectively under pressure and manage multiple projects simultaneously.
- Experience collaborating with cross-functional teams.
- Familiarity with cloud computing concepts.
- Experience delivering presentations or demonstrations.
- Expertise in Agile & Scrum Methodologies
Work model: Work from office 100%
