What are the responsibilities and job description for the Customer Experience Manager position at Aceolution?
About the Role:.
We are seeking a detail-oriented Customer Experience Manager to manage the planning, coordination, and execution of customer engagements at Cloud Space and execution of high-profile corporate events, executive briefings, and customer engagements.. This role requires close collaboration with sales leaders, clients, and internal teams to ensure efficient execution and optimal client experiences. The ideal candidate has experience in event management, executive-level engagement, and corporate sales enablement, ensuring seamless execution and a superior customer experience.
Key Responsibilities:
- Event Planning & Coordination: Manage all aspects of customer briefings, executive meetings, and corporate events, ensuring flawless execution.
- Stakeholder Collaboration: Partner with C-level executives, sales teams, and marketing teams to align event objectives, develop tailored agendas, and source appropriate discussion leaders.
- Customer Engagement Management: Conduct planning calls, gather client requirements, manage logistics (e.g., dietary restrictions, headcount, room setup), and prepare event materials.
- Logistics & Vendor Management: Coordinate venue selection, catering, branding, AV setup, and event sustainability efforts, ensuring seamless event execution.
- Virtual & Hybrid Event Coordination: Organize and facilitate in-person, virtual, and hybrid events, optimizing engagement and customer experience.
- Presentation & Content Support: Leverage templates to create and update event slide decks, ensuring alignment with event goals.
- Performance Tracking & Reporting: Track key event metrics, collect post-event feedback, and analyze insights to improve future engagements.
- Training & Continuous Improvement: Stay up to date with process updates, event best practices, and new product introductions to enhance engagement delivery.
Key Qualifications:
- Experience: 5 years in event management, customer engagement, corporate events, or executive briefings.
- Industry Background: Experience in technology, SaaS, IaaS, or PaaS domains preferred.
- Communication & Relationship-Building: Excellent verbal and written communication skills, with the ability to engage with senior executives and cross-functional teams.
- Project & Time Management: Ability to prioritize, multitask, and execute multiple events within tight deadlines.
- Technical Proficiency: Familiarity with event management platforms, CRM tools (Salesforce), and virtual event software.
- Presentation & Facilitation Skills: Comfortable delivering presentations or demonstrations during client engagements.
Education:
- Bachelor's or Master's degree in Event Management, Business, Communications, or a related field.
