Account Representative - LATAM/Hybrid

This is a direct temp to hire position. Excellent benefits package after 90 days.

Schedule: Hybrid; Monday - Friday 8:00 a.m. - 4:30 p.m.

Summary: Administrative position interfaces with internal and external customers on service-related issues. Works various service-related reports to ensure required activities are fulfilled and resolved in a timely manner. This position is responsible for dealing with Latin America retailers, wholesalers, and end users by providing them with personalized service and assisting them with escalated issues, credits, etc. Fluent bilingual English/Spanish communication skills: Verbal & Written.

Responsibilities:

· Manage various reports.

· Deal with retailers and wholesalers.

· Support retail customers by contacting them on a regular basis to provide them with information regarding their service orders, credits requests, etc.

· Analyze petitions and complaints of customers and retailers / distributors and generate a formal written response of the company for legal procedures based on Acer’s Warranty Policy and local customer’s law.

· Act as overall coordinator with other departments

· Focal point for issues escalation for wholesalers and retailers.

· Actively participates in decision making process for the establishment of external suppliers.

· Maintain databases.

· Manage customer mailings.

· Perform surveys.

· Receive and answers service inquiries via e-mail specifically warranty validation requests.

· Reads and evaluates service repair reports and approves based on given guidelines.

· Other duties as assigned by Management.

Qualifications:

· Basic financial knowledge such as processing adjustment sheets and reviewing account statements.

· Knowledge in Microsoft Office: Word, Excel, PowerPoint, Outlook

· Self-motivated with ability to multi-task.

· Must possess excellent written and oral communication skills in English and Spanish.

· Have a good understanding of company policies and procedures.

· Must have excellent interpersonal skills. The ability to work in a collaborative team environment is expected.

· Regular attendance and punctuality are required.

· Must comply with customer data confidentiality and business security measures and regulations.

· A 100% wired Ethernet connection is mandatory for remote work to ensure consistent and high-quality connectivity. Acer is not responsible for providing internet access or covering any related expenses.

Education/Certifications:

· High School graduate with at least 6 months of administrative related work and customer service experience (corporate and one to one).?

Location and Schedule Requirements:

· Preference will be given to candidates within commuting distance of our Temple, TX location. Highly qualified remote candidates are welcome to apply.

· Local candidates are expected to perform work functions at the office 2 days per week 3 days per week working remotely. Work is performed full-time, M-F during standard working hours - day shift as we encourage team collaboration. Some evening meetings may be required to accommodate various resource time zones. Quarterly as-needed on-site team meetings will also be held. Participation is required.

· Office and remote workdays are subject to change at any time.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands for keyboarding and telephone operation. The employee is occasionally required to walk, stand and reach with their arms. The employee must regularly lift or move 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment: While performing the duties of this job, the employee works in ambient room temperatures with lighting and traditional office equipment as found in a typical office environment.

Job Type: Full-time

Pay: $14.75 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Client Services Representatives: 1 year (Required)
• Account management: 1 year (Required)

Language:

• Spanish (Required)

Work Location: Hybrid remote in Temple, TX 76502

Salary : $15