What are the responsibilities and job description for the Full Time Customer Support Associate position at Aces Global?
Rather than being an all-service interactive marketing firm that doesn't have a specialty, our Company offers a dedicated suite of services done with exceptionally high standards. We focus on all Home Improvement Industries, and our Full Time Customer Support Associate team has enhanced knowledge of what works when representing a client, and what doesn't. Our Full Time Customer Support Associates aim is to build a direct conversation around the clients we endorse and to train new team members within our business to ensure we have the senior leadership needed to continue our upward growth.
Job Description of the Position:
Our Full Time Customer Support Associates fill newly developed positions available within our company, which will essentially transition the ideal applicant into our senior sales management role.
The Full Time Customer Support Associate position is a valued team member in the retail sales department. The position is considered entry-level to start during training which includes a comprehensive overview of basic direct marketing strategy, sales, promotional techniques, visual merchandising, and consumer market research.
Full Time Customer Support Associate Job Duties:
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Job Description of the Position:
Our Full Time Customer Support Associates fill newly developed positions available within our company, which will essentially transition the ideal applicant into our senior sales management role.
The Full Time Customer Support Associate position is a valued team member in the retail sales department. The position is considered entry-level to start during training which includes a comprehensive overview of basic direct marketing strategy, sales, promotional techniques, visual merchandising, and consumer market research.
Full Time Customer Support Associate Job Duties:
- Engage with customers to provide clear information about home improvement services and the associated benefits of available programs
- Guide customers through the enrollment process, ensuring they are well-informed and confident in their choices
- Schedule and coordinate appointments with top sales managers to address customers' specific needs and ensure personalized solutions
- Represent our clients with professionalism, upholding a consistent and positive brand image in all interactions
- Achieve and exceed performance targets through proactive outreach, relationship-building, and delivering tailored solutions
- Maintain accurate records of customer interactions and ensure all documentation is up-to-date for efficient follow-up and ongoing support
- High school diploma or equivalent required
- Prior experience in customer service, sales, or client-facing roles is preferred
- A collaborative mindset, with a proven track record of working effectively in team environments (e.g., work, sports, or other activities)
- Passion for home improvement and delivering exceptional customer experiences
- Reliable transportation and the flexibility to travel to different event locations as needed
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