Operation Manager

Job Title: Operations Manager – Behavioral Health (Finance-Focused)

Location: Indio, CA 92201 Corporate Office

Job Type: Full-time

Job Summary:

We are seeking a highly organized and financially savvy Operations Manager with experience in behavioral health services to join our team. This role is responsible for overseeing the day-to-day operations of our behavioral health programs, with a strong emphasis on financial oversight, process improvement, and regulatory compliance. The ideal candidate will bring both clinical understanding and financial acumen to support sustainable, high-quality care delivery.

Key Responsibilities: Operational Oversight:

• Manage daily operations of behavioral health programs, ensuring smooth workflow and adherence to organizational policies.
• Collaborate with clinical and administrative staff to optimize service delivery and client outcomes.
• Oversee facilities, technology, and resource planning to support program effectiveness.

Financial Management:

• Develop, monitor, and manage budgets in collaboration with the finance department.
• Analyze financial reports and KPIs to identify trends, improve efficiency, and support decision-making.
• Monitor billing processes, insurance reimbursements, and revenue cycle management.
• Ensure cost-effectiveness without compromising quality of care.

Compliance & Quality Assurance:

• Ensure compliance with federal, state, and local regulations, including HIPAA, Medicaid/Medicare, and behavioral health licensing requirements.
• Implement and oversee internal audits and continuous quality improvement initiatives.
• Lead accreditation and licensure processes as needed.

Team Leadership & Development:

• Supervise operations and support staff, providing coaching, training, and performance evaluations.
• Foster a culture of collaboration, accountability, and respect within the team.
• Serve as a liaison between clinical and administrative departments to ensure alignment of goals.

Strategic Planning & Process Improvement:

• Identify opportunities to enhance operational efficiency and patient experience.
• Lead and support implementation of new systems, tools, and processes.
• Assist in strategic planning, service line development, and expansion efforts.

Stakeholder Communication:

• Prepare and present reports to senior leadership regarding operational performance and financial health.
• Build and maintain relationships with community partners, vendors, and regulatory agencies.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Business, Finance, or a related field (Master’s preferred).
• Minimum of 3–5 years of experience in operations management, preferably in a behavioral health setting.
• Strong understanding of behavioral health systems, clinical workflows, and payer requirements.
• Proven experience in financial planning, analysis, and budget management.
• Excellent leadership, communication, and organizational skills.
• Proficiency in healthcare systems, EHRs, and financial reporting tools.

Preferred Certifications:

• Certified Behavioral Health Case Manager (CBHCM), Certified Medical Practice Executive (CMPE), or similar.
• Lean Six Sigma or project management certification is a plus.

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Job Type: Full-time

Pay: $85,052.00 - $94,725.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Work Location: In person

Salary : $85,052 - $94,725