What are the responsibilities and job description for the Implementation Specialist position at ACES Quality Management?
Description
Summary
The Implementation Specialist provides support to the Implementation Director and Sr. Implementation Specialist to properly implement the ACES quality management system. This includes but is not limited to mapping out a unique workflow, configuring of the ACES system, development and execution of project plans, training on system features and successful onboarding.
The Implementation Specialist interacts with business partners and internal ACES personnel, as needed, for special projects and technology initiatives.
Essential Functions / Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Qualifications & Competencies
0%-5% travel. Potential travel includes MBA or other industry conferences, ACES Quality Management sponsored functions such as the ACES Power User Summit where warranted
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Authorization
We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Summary
The Implementation Specialist provides support to the Implementation Director and Sr. Implementation Specialist to properly implement the ACES quality management system. This includes but is not limited to mapping out a unique workflow, configuring of the ACES system, development and execution of project plans, training on system features and successful onboarding.
The Implementation Specialist interacts with business partners and internal ACES personnel, as needed, for special projects and technology initiatives.
Essential Functions / Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Assists external clients in the implementation of ACES
- Provides training and support both during and after the implementation phase
- Leads client implementations with involvement of Sr. Implementation Specialist or Implementation Director
- Executes on delivery of Implementation Plans
- Assists Implementation Team with various tasks regarding all implementations
- Work with internal business partners to develop enhancements to the ACES system and troubleshoot potential bugs.
Qualifications & Competencies
- Strong organizational and time management skills, with ability to multitask
- Strong work ethic and personal accountability
- Maintain proficient knowledge of standard mortgage operating procedures and knowledge of standard banking and credit union operating procedures
- Results oriented, adaptable and comfortable with change based on business
- Analytical skills required, including excellent attention to detail, with ability to exercise prudent judgment to provide practical solutions and prioritize a diverse workload with time-sensitive regulatory deadlines
- demands, and ability to manage complexity
- Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner
- Bachelors Degree from an accredited university/college in a related field preferred, but will accept comparable work experience
- Minimum 5 years of mortgage origination, servicing, or consumer banking experience required
- 1-3 years experience in ACES as an administrator/reporting role preferred
- Strong knowledge of Automated Compliance and Evaluation System (ACES™) required
- Strong knowledge of SAP’s Business Objects required
- Strong knowledge of Microsoft Office and Google Suite
- Working knowledge of Black Knight’s Mortgage Servicing Platform (MSP™), Encompass® Loan Origination System, and/or a primary core banking software required
- Working knowledge of JIRA and Confluence
- Demonstrative technology learning agility/tech savvy required
0%-5% travel. Potential travel includes MBA or other industry conferences, ACES Quality Management sponsored functions such as the ACES Power User Summit where warranted
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Authorization
We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees.