What are the responsibilities and job description for the Front Desk Agent - Residence Inn by Marriott Hotel Guest Service position at ACG Hospitality?
About Us:
Marriott Hotels are dedicated to providing exceptional hospitality and creating unforgettable guest experiences. If you're passionate about guest service and want to be part of a dynamic team, we invite you to join us as a Front Desk Agent.
Position Overview:
As a Front Desk Associate, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. You will play a crucial role in creating a positive and memorable experience for every guest, assisting them with their needs, and ensuring smooth internal operations.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify credit card data
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Inspect rooms and common areas, and enforce rules
- Confirm group reservations and arrange personalized services
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Cross-train other departments including breakfast and laundry
- Assist managers with daily duties
- Support your team
- Work to ensure every stay is a GREAT stay!
Qualifications:
- Excellent communication and interpersonal skills.
- Customer-focused with a passion for providing exceptional service.
- Strong problem-solving abilities and attention to detail.
- Organizational skills.
- Desire to learn and grow.
- Ability to work in a fast-paced environment.
- Flexible schedule, ability to work holidays, nights and weekends.
- Computer proficiency and experience with hotel management software is a plus.
- Previous hotel front desk or customer service experience preferred.
Benefits:
- Competitive pay.
- Employee discounts on hotel stays within the brand.
- Paid on-the-job training.
- Ongoing training and development opportunities.
- Opportunities for growth within the Hotel Industry.
- Friendly and supportive team environment.
How to Apply:
If you are a dedicated individual with a passion for hospitality and a commitment to excellence, we want to hear from you! To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.
Be part of a team that values exceptional service and guest satisfaction. We look forward to welcoming you to our family!
Job Type: Full-time
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
Application Question(s):
- Do you have experience with Fosse PMS?
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
- Marriott: 1 year (Preferred)
Ability to Relocate:
- Ocala, FL 34474: Relocate before starting work (Required)
Work Location: In person
