What are the responsibilities and job description for the Night Audit Front Desk Agent Marriott Guest Service Professional position at ACG Hospitality?
About Us:
IHG Hotels are dedicated to providing exceptional hospitality and creating unforgettable guest experiences. If you're passionate about guest service and want to be part of a dynamic team, we invite you to apply!
As a front desk agent/night auditor, you will play a vital role in ensuring the smooth operation of our hotel and guest experience. You will be responsible for maintaining accurate financial records, assisting guests with their needs, and ensuring their overall satisfaction. This position offers a unique opportunity to make a significant impact on guest experience.
Key Responsibilities:
- Check in guests and assist with any inquiries or requests they may have.
- Handle guest check-outs and settle accounts, including processing payments and providing receipts.
- Respond to guest inquiries and resolve any issues or concerns promptly and professionally - including any maintenance and housekeeping requests.
- Handle group check in's and special event needs as assigned.
- Utilize company software and tools to increase guest satisfaction scores.
- Maintain a secure and organized front desk area.
- Perform the nightly audit of the hotel's financial transactions, ensuring accuracy and completeness.
- Prepare daily reports and distribute them to the appropriate departments.
- Ensure the safety and security of the property and guests.
- Cross-train other departments as assigned.
- Perform any other duties as assigned.
Qualifications:
- Previous hotel front desk or night audit experience is preferred but not required.
- Strong attention to detail and excellent organizational skills.
- Exceptional customer service
- Exceptional communication skills.
- Ability to work independently and make decisions.
- Proficiency in computer systems, including hotel property management software (PMS).
- Ability to stay awake during evening and overnight hours
- Ability to stand behind a desk for long periods of time.
- Overnight shifts, including weekends and Holidays are required.
Benefits:
- Competitive compensation.
- Paid on-the-job training.
- Opportunity for career growth within the hotel industry.
- Employee discounts on hotel stays within the brand.
- Paid time off and holiday pay.
- Ongoing training and development opportunities.
How to Apply:
If you are a motivated and customer-focused individual looking to embark on a rewarding career in the hospitality industry, we want to hear from you! Please submit your resume and a brief cover letter explaining why you are the ideal candidate for the Night Auditor position.
Equal opportunity employer and we encourage candidates of all backgrounds to apply.
Join our team and be part of creating memorable experiences for our guests!
Job Type: Full-time
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Work Location: In person