What are the responsibilities and job description for the IT Systems Administrator - Remote position at Achieve Test Prep?
About Achieve Test Prep
Achieve Test Prep's mission is to make higher education more accessible and affordable for working adults. Achieve offers live, online instruction, 1-on-1 tutoring and mentoring, and flexible course schedules that empower non-traditional college students to test out of college credits and earn higher level professional licenses.
NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.
Job Summary
Achieve Test Prep has a position available for an IT System Administrator to maintain, upgrade and manage our software and assist staff with IT-related problem solving as well as set up system requirements for new hires.
Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of users. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.
Roles & Responsibilities
Achieve Test Prep's mission is to make higher education more accessible and affordable for working adults. Achieve offers live, online instruction, 1-on-1 tutoring and mentoring, and flexible course schedules that empower non-traditional college students to test out of college credits and earn higher level professional licenses.
NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.
Job Summary
Achieve Test Prep has a position available for an IT System Administrator to maintain, upgrade and manage our software and assist staff with IT-related problem solving as well as set up system requirements for new hires.
Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of users. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.
Roles & Responsibilities
- Install and configure software
- Set up accounts and monitor compliance to the IT security policy
- Troubleshoot issues and promptly resolve queries
- Ensure security through access controls, backups and accurate record keeping of account details
- Develop expertise to train staff on new technologies
- Build an internal wiki with technical documentation, manuals and IT policies
- Capable of working with frequent interruptions and changing priorities.
- Effective time management, organizational skills, and ability to meet established deadlines.
- Must have strong interpersonal skills, maturity, and good judgment, and be capable of communicating with a diverse range of individuals.
- Must be able to multitask and troubleshoot remotely.
- Have experience with user management of different tools and license management.
- Experience with onboarding and offboarding
- Proven experience as a System Administrator, Network Administrator or similar role
- Experience with Google Suite is a must
- Experience with Salesforce and RingCentral will be an added advantage
- Knowledge of system security and data backup/recovery
- Resourcefulness and problem-solving aptitude
- Excellent communication skills
- Must be able to comprehend and communicate in both written and verbal English fluently
- Type: Full time
- Schedule: Flexible schedule with a minimum 5 hour overlap during the 9am - 5pm EST workday
- Remote: 100% Online
