What are the responsibilities and job description for the Snr Dedicated Advisor - Remote position at ACHIEVE TEST PREP?
Job Description
About Achieve Test Prep
We believe our employees empower our company and are the reason behind our success. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.
Most working adults struggle to overcome the many obstacles associated with obtaining their college degree. Achieve acts as a counselor, advocate, and partner, helping students achieve their degree in less time, with less effort, and for less money by utilizing an alternative path to earning college credit known as the credit-by-examination process. Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way by instead passing just one test-out exam. While our credit-by-examination programs can shorten the path to any degree at virtually any college, the field where we have the most significant impact is the nursing profession.
Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. We are dedicated to fostering an inclusive workplace, where diversity is celebrated and equal opportunity is the cornerstone of our culture.
NOTICE : It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.
Job Summary
As a Senior Dedicated Advisor at Achieve Test Prep, you support customer success by addressing inquiries and concerns and providing personalized guidance. You aim to ensure each customer's educational progress by leveraging Achieve Test Prep's services. Empathy, solid conversational skills, and building lasting relationships are key to excelling in this role.
Roles & Responsibilities
Customer Relationship Management :
- Build a deep understanding of each client's goals, study path, and challenges, staying informed on their progress and financial status.
- Offer proactive guidance and support, addressing any course or enrollment issues.
- Maintain accurate client records, manage case updates, and ensure follow-up on callbacks and appointments.
- Schedule and confirm regular client meetings, with a minimum of one meeting per month, ideally biweekly, to track progress and address concerns.
Onboarding and Support :
Financial Commitments :
Knowledge Enhancement :
Commitment to Continuous Improvement :
Requirements and Skills :
Desired Skills & Experience
Job Details
Type : Full-time
Schedule : 5pm - 9pm EST Mon - Fri
Remote : 100% Online
NOTICE : It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.
