What are the responsibilities and job description for the Customer Support Associate position at ACI Management Group Inc.?
We are a national leader in customer acquisition and consulting, specializing in customer service strategies that prioritize consumer needs. Based in Garden City, NY, our team is committed to delivering outstanding service experiences that build trust and long-term customer relationships. We work directly with Verizon, one of the nation's top telecom providers, to ensure customers receive expert guidance and seamless support when selecting wireless and internet services.
As a Verizon Customer Support Associate, you’ll be the main point of contact between Verizon and its potential customers. Your role is about more than just answering questions—you’ll be responsible for understanding each customer’s needs, providing personalized recommendations, and ensuring they walk away with the best possible service for their lifestyle. This is an in-person, customer-facing role, ideal for someone who enjoys working with people, problem-solving, and creating positive experiences.
What You’ll Be Doing Every Day:
- Engaging with customers in person to answer questions about Verizon’s services, helping them find the best wireless and internet solutions.
- Providing support and troubleshooting for customers who have concerns or issues with their existing services.
- Building rapport with customers to ensure a comfortable, trust-based interaction.
- Recommending tailored products and services that fit each customer’s needs, ensuring they get the best value.
- Processing orders accurately, and handling confidential customer information with care.
- Collaborating with team members and leadership to stay up to date on product offerings, promotions, and company policies.
- Maintaining professionalism and a positive attitude in a fast-paced retail or event setting.
What Makes a Great Verizon Customer Support Associate?
- 1-2 years of customer service or sales experience
- Excellent communication and interpersonal skills—you can connect with people easily.
- Tech-savvy and adaptable, comfortable using software and tablets to assist customers.
- Dependable and punctual, with a strong work ethic and ability to work independently.
- Confident problem solver who thrives in a fast-paced environment.
- Professional appearance and conduct, representing Verizon’s brand with integrity.
This is a great opportunity for someone who enjoys working with people, wants to build their career in customer service or sales, and is eager to work with a leading telecom brand. If you’re ready to join a dynamic team that values customer satisfaction, teamwork, and growth, apply today!
Job Type: Full-time
Pay: $48,000.00 - $58,000.00 per year
Shift:
- Day shift
Ability to Commute:
- Long Island, NY (Required)
Ability to Relocate:
- Long Island, NY: Relocate before starting work (Required)
Work Location: In person
Salary : $48,000 - $58,000
