Dir Services

Job Description

Join the Team Making Possibilities Happen

If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over.

The Delivery Executive is accountable for delivering a defined portfolio of implementation programs or projects within ACI’s Client Delivery organization. This role requires strong leadership, program and project management skills, and a deep understanding of client needs to ensure successful delivery, client satisfaction, and alignment with ACI’s goals. The Delivery Executive is also accountable for financial performance, including budgeting, forecasting and driving profitability across their portfolio.

Key Responsibilities:

• Establish and maintain a governance model to ensure effective oversight of the end-to-end delivery of implementation programs or projects, ensuring adherence to timelines, budgets, and quality standards.
• Act as the primary point of contact for client executives, fostering strong relationships and understanding their business needs to ensure program or project success.
• Address and resolve client escalations promptly, ensuring clear communication and effective solutions within ACI and with the client to maintain satisfaction and keep the program or project on track.
• Lead cross-functional ACI teams, providing direction and support to program or project managers, technical staff, and other stakeholders involved in program or project delivery.
• Optimize resource allocation across programs and projects to ensure efficiency and effectiveness in delivery.
• Identify areas for process improvement and implement best practices to enhance delivery and client satisfaction.
• Prepare and present regular portfolio status reports to ACI stakeholders, highlighting progress, challenges, and solutions.
• Manage financial performance across the portfolio by monitoring budgets, forecasting, and driving profitability, ensuring programs and projects align with organizational financial goals.
• Lead the strategic selection, contracting, and management of partners to ensure collaborations align with our business objectives and deliver desired outcomes. Conduct thorough evaluations, negotiate contracts, and foster strong relationships to drive success.
• Collaborate closely with internal stakeholders, particularly the Client Services Director, during the pre-sales process. Provide accurate and timely inputs—such as project estimates and delivery timelines—to support the acquisition of new Client Delivery engagements, ensuring alignment with client and ACI needs.
• Build a high-performing team through effective line management of staff within ACI’s Client Delivery organization. Set clear objectives, conduct performance evaluations, and provide regular feedback to foster a performance culture that promotes accountability and continuous improvement. Implement skills profiling to identify development needs and facilitate targeted training programs, equipping the team to excel.
• Performs other duties as assigned.
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
  
  

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 10 years of experience in program and project management within IT services or consulting.
• Payment Industry/Fintech experience.
• Proven track record of managing multiple implementation programs and projects simultaneously.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall).
• Excellent communication, leadership, and interpersonal skills.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Strong customer management skills, with demonstrated experience in managing and owning executive level engagements.
  
  

Preferred Qualifications:

• PMP, PRINCE2, or equivalent project management certification is a plus.
• Ability to inspire and motivate teams, fostering a collaborative work environment.
• Strong analytical skills to identify issues and develop effective solutions.
• Excellent verbal and written communication skills with the ability to convey complex information clearly.
• Flexibility to adjust to changing program and project requirements and priorities.
• Commitment to understanding and meeting client needs and expectations.
• Understanding of financial management principles, including budgeting and P&L responsibilities.
• Proficient in managing client escalations, demonstrating the ability to resolve conflicts and restore client confidence effectively.
  
  

Work Environment:

• Standard work environment
• Travel may be required; domestic or international
• Majority of time spent on PC
  
  

Benefits: In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #15616).

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally

About Us

ACI Worldwide is a global leader in mission-critical, real-time payments software . Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments , power omni-commerce payments , present and process bill payments , and manage fraud and risk . We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.