What are the responsibilities and job description for the Clubline Concierge Representative position at ACI?
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 150 country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited !
Job Summary:
The Representative Clubline Train is a concierge service for Members of the Club. The team consists of 50 employee partners who assist Members in using their local travel benefits. We conduct 1,500 conservations on average per day with our members. Our goals are to exceed Member’s expectations as we accommodate their traveling needs and reservations.
Day-to-Day:
- Remain pleasant and helpful during conservations
- Timely response to and completion of reservations in a friendly, efficient, and accurate manner
- Polite and tactful response to general inquiries for information and club inquiries from all levels, including management.
- Knowledgeable about 500 properties and services Mails quality assurance surveys to Members after visit to the Club
About You:
- True willingness to want to please.
- Helpful, pleasant, happy demeanor during conversations with Members.
- Flexible thinking in unique situations to offer Members additional services in the market they will be visiting.
- Adaptability to an ever-changing work environment as services, benefits, and programs are added and modified.
- Good computer keying skills.
- Moderate computer skills including spreadsheet and word processing applications.
- Strong oral and written communication skills.
- Self-motivated, patient and independent worker
- Bilingual skills a plus
- Two-years’ experience in customer service or commensurate degree
- One year computer experience Microsoft Office.
- Prior experience in call center preferred.
- Customer service and call center experience. High school diploma or equivalent.
Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook
Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
