Information Technology Support Engineer

This position requires a self-motivated individual who likes challenges, a wide variety of responsibility, and helping technology users. You will be required to respond to support tickets, assist clients via remote access or on-site and log work performed to each case. Support requirements may include installing hardware and software systems, diagnosing networking issues, installing upgrades, and resolving IT issues.

To ensure success as a technical support engineer, you should have in-depth knowledge of IT systems, high-level communication skills, and the ability to work independently. Ultimately, a top-class technical support engineer provides valuable IT assistance and support while maintaining strong customer relations.

Essential Functions:

• Support Network Computing Environment:
• Applications used within the office: O365, Adobe Acrobat, Adobe Creative Design Suite, Team Viewer, Teams, SharePoint, VMWare, RingCentral.
• Operating systems Windows Server 2019, 2012, Windows 10
• Hardware including: HP & Dell Servers, Dell Desktop and Laptops, Cisco Catalyst Switches, Cisco Meraki Devices, HID Proxy Card Keyless Entry.
• Server Applications used in the office: Windows Server 2019 & 2012R2 (Active Directory, Terminal Services, DNS, DHCP, Group Policy, Hyper-V, DFS Namespace, File and Print Services, and PowerShell); Autodesk Vault Server, Solidworks PDM Server, SQL.
• Fanuc Robotics Roboguide
• AutoDesk Inventor, Autodesk Vault, AutoCAD Electrical, Solidworks & Solidworks PDM.
• Work closely with Outsource agency to support network health.
• Documentation and maintenance of all hardware, licensing, passwords, and other critical information with respect to department requirements and all server hardware.
• Maintains recovery procedures for all systems including: servers, phone system, data backup and retrieval, printers/plotters, engineering Vault, and others as required.
• Generate and maintain detailed user guides and technical & network documentation
• Software Updates - establish and maintain updates on all applications used in the environment on a regular basis.
• Continual security assurance for the Company as well as maintain established individual PC secure sites and directions.
• Work with IT Manager and Human Resources directly to ensure Federal privacy regulations and Corporate Compliance Policies are maintained.
• Work with local department managers to ensure proper communication is made should installation and/or up-grade changes need to occur.
• Support / reinforce usage of Help Desk Ticketing system.
• End user phone and on-site support.
• Provide continual security, operational and software suggestions to increase proficiency and effectiveness for all departments.
• All other duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2 Year Associates Degree and 3-5 years IT related work experience.
• Previous work experience as a technical support engineer or desktop support engineer.
• Must be highly organized to be able to manage multiple priorities on deadline under minimal supervision.
• Ability to troubleshoot complex software and hardware issues.
• Experience in supporting servers in a network environment.
• Good knowledge base of:
• Windows 10, Server 2012R2, Server 2019
• Networking, TCP/IP, 802.11, VPN, DHCP.
• Hardware/software installations, as well as general configuration issues. (HP, Dell)
• 2012 Active Directory
• Hyper-V (Microsoft Virtualization)
• Microsoft System Center
• Basic knowledge of Cisco Meraki switches & Access points
• Mobile device communications/management
• CompTIA A , Network , Security certification preferred but not required.

Available for after- hours on-call support and weekend migration and m