What are the responsibilities and job description for the Retail Logistics & Operations Specialist position at Acker?
Description
Acker, the oldest and most respected wine shop in America, is hiring a Retail Logistics & Operations Specialist. This role is responsible for optimizing supply chain processes and supporting inventory management within the retail operations department. The Retail Logistics & Operations Specialist plays a key part in coordinating logistics, streamlining operational workflows, and improving overall retail movement.
Duties and Responsibilities
Logistics:
- Run and monitor reports of pending shipments, ensuring deadlines and ship dates are adhered to.
- Work with the auction logistics department on timing of container shipments and dedicated delivery runs.
- Work with the NYC retail team to schedule deliveries locally in the NYC area.
- Coordinating with third party companies for pickups from the warehouse.
- Provide shipping quotes and labels internally for sales reps and NYC sales team.
- Contact curriers as needed regarding any issues or changes.
- Reach out to clients as needed who have inventory ready to be shipped.
- Coordinate monthly and quarterly shipments for the Acker Wine Club subscriptions.
- Assist the Business Development team with order processing, staying on top of overdue orders, and setting up shipments.
Customer Service:
- Provide excellent customer service when interacting with clients.
- Work with sales reps to ensure all client needs are being met.
- Resolve issues with shipments or fulfillment in a timely and professional manner.
Orders:
- Fulfill pre-arrival orders as they become fulfillable with newly arrived stock.
- Work with Acker Storage team on incoming orders destined for Acker Storage.
- Update order notes in the system for all shipments and transfers.
- Monitor relevant sales batches in the system for orders needing attention.
- Monitor warehouse progress on the picking and staging of orders.
Requirements
Qualifications
- Some knowledge and/or a deep passion for wine and/or spirits industry is a plus.
- Excellent analytical and creative problem-solving skills, with ability to analyze problems, propose sound solutions and/or make recommendations and take action.
- Must be exceptionally detail-oriented, and able to see the big picture.
- Demonstrated ability to work effectively, efficiently, and independently, follow through on assignments with minimal direction and supervision.
- Must be able to work in a fast-paced environment and be able to work extended hours when needed.
- Excellent written and verbal communication skills.
- Strong knowledge of Microsoft Office Suite.
Education
- Bachelor’s degree in business, supply chain management, or related field (preferred).
- Experience in retail operations, logistics, or supply chain management.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Combination of office and warehouse settings.
- May require occasional travel to warehouse location.
- Ability to lift up to 50 pounds for short durations.
About Acker
Established in 1820, Acker is the oldest wine shop in America and the world’s largest fine and rare wine auction house. Since third generation wine merchant John Kapon, Chairman of Acker, started the auction business in 1998, the house has gained worldwide recognition. Acker offers a vast array of services, including cellar consultations, a deep retail inventory of fine and rare wine for immediate sale, first class wine education amenities and fine and rare wine auctions.
Benefits
- Comprehensive medical and dental and vision coverage
- Company Sponsored Life, AD&D, and LTD benefits
- 401(k) program with discretionary employer contribution
- Generous vacation accrual and paid holiday schedule
- Wine discounts & More
Acker Merrall & Condit Co and its subsidiaries are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodation for disability is provided to applicants and employees in accordance with applicable law.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary : $25 - $30
